Job Description

Senior ServiceNow Developer
Role description
This position you will be part of executing the IT Service management strategy.
The role is to execute on the roadmap and development for the Global ServiceNow platform. You will be working closely with the Service management platform solution architects, Service Owner and the SMO team, Group IT, our partners and divisional IT.
Your role is to understand how to enable and utilize ServiceNow capabilities that will deliver the most value for our organization.
Responsibilities and Challenges

• Work in the Agile development team with implementations on the Service management platform, ensuring we deliver business value for our stakeholders
• Realize Global IT strategy in ServiceNow platform
• Compliance with any and all related Policies
• Security compliance on the Platform and integrations
• Make sure we have a well-functioning delivery and handover to Operations.

Tasks

• Configuration tasks on the ServiceNow platform.
• Development task on the ServiceNow platform.
• Improve ServiceNow capabilities to fit our customer needs.
• Collaborate with stakeholders to transform business needs to ServiceNow functionality.
• Quality assurance of development done in ServiceNow.

Qualifications

• Strong knowledge in configuration (best practice) of ServiceNow platform.
• Skills in developing (best practice) of ServiceNow platform
• Strong knowledge in ITIL Practices and integration of those in an international enterprise
• Skills in agile development framework
• Strong Business and Customer Orientation
• Service oriented approach
• High level of verbal and written communication and presentation skills

Education and/or Experience

• Overall, 10 years of experience with minimum of 5 years of professional experience in ServiceNow development
• ServiceNow Administrator certification required.
• ITIL certifications are strong plus.
• The ideal candidate should possess excellent analytical and communication skills and communicate results at a level consistent with the target audience
• The candidate must be disciplined, dynamic and flexible to manage multiple projects, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.
• Travel and fieldwork including international travel; therefore, this person must possess a valid Passport and can acquire valid visas.

Language Skills

• Ability to effectively communicate in the English language verbally and in writing

Work Requirements

• Travel and fieldwork including international travel,
• Highly organized
• Pro-active/Self-motivated
• Experience of working in a global organization

Location

• Chennai, India

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Chennai, IN, 600 032
IT, Telecom & Internet
Travel Required: 11%-30%
Mid-senior level
06-Feb-2026

Skills Required