Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
Regular generation of leads for NTB customer and cross sell.
The Sr.SO will act as a backup to the SO.
Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
Customer query resolution
Should have a desire to know and understand financial terminology
Cross selling of financial products
Exploitation of other business opportunities sensed.
Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES:
Atleast 2 years in branch banking operations.
Post-graduate or graduate with appropriate experience.
Primary motivation customer service through query resolution
A senior teller or branch operations person.
TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting to: SDO/BOM/SM Same Posting Description for Internal and External Candidates
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