Job Description

Sr. Service Manager

Company Name

DPK Engineering Pvt. Ltd.

Company Website

https://www.dpkgroup.in/

Company details

DPK is a leading name in captive and standby diesel generator sets since 1984. DPK DG sets have proved indispensable to their various users in every possible application: small and large industries, healthcare, educational establishments, commercial centres, Govt. institutions and offices, IT companies & agriculture, construction projects to name a few.

Today DPK caters over 50,000 satisfied customers.

Location

Interview Address and Work Location: 109, ADA Rangamandira, JC Rd, opposite Ravindra Kalakshetra Rd, Kumbaragundi, Kalasipalya, Bengaluru, Karnataka 560002

Mode of Working

Work From Office

Days of Working

6 days a week

Responsibilities

Primary Responsibilities:

Service Coordination:

Overseeing the service and maintenance of DG sets, including guiding service engineers, coordinating with vendors for spare parts, and resolving service issues.

Customer Relationship:

Managing customer interactions, addressing their queries, and ensuring their satisfaction with DG set performance.

Technical Expertise:

Providing technical guidance and support to the team, troubleshooting issues, and staying updated on the latest hardware and software advancements.

Installation and Commissioning:

Potentially involved in the on-site installation, validation, and commissioning of new DG sets.

Performance Management:

Monitoring the performance of the DG sets, identifying areas for improvement, and implementing solutions to enhance reliability and efficiency.

Root Cause Analysis:

Investigating the root cause of issues with DG sets, especially those with significant impact, and collaborating with engineering teams to find resolutions.

Project Management:

Managing specific service or repair projects related to DG sets, ensuring timely completion and adherence to budget.
Interview process

Face to Face :- 2 Round

Any other additional information

5+ Yrs in DG Set Industry

Benefits:

Conveyance is extra Rs.3,000 per month for travel within the city. PF Health and accident insurance for self, spouse, 2 children, parents - mother & father Gratuity Company SIM card for mobile phone
Job Type: Full-time

Pay: ?50,000.00 - ?80,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

J.C.Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your experience in the Service of DG sets?
Experience:

Serving: 5 years (Preferred)
Location:

J.C.Nagar, Bengaluru, Karnataka (Preferred)
Willingness to travel:

50% (Required)
Work Location: In person