Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

As a Sr. Field Service Engineer,You will be responsible for the installation, commissioning, maintenance, and repair of diagnostic instruments like Immuno assay analyzer, Biochemistry Analyzer, Microbiology Sensititre products . You will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. You will act as the key contact between the company and customers, ensuring customer satisfaction with technical services.

Key Responsibilities:

Installation and Setup

: Install and configure equipment or machinery at customer sites according to the company's standards and specifications.

Maintenance and Repair

: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.

Customer Support

: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.

Training

: Train customers on accurate usage and maintenance procedures for the equipment to prevent issues and improve efficiency.

Documentation

: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.

Problem Solving

: Quickly and optimally diagnose and resolve issues, offering recommendations for improvements or upgrades.

Collaboration

: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers.

Safety Compliance

: Follow safety protocols and industry regulations while performing tasks at customer sites.

Travel

: Travel regularly to different locations as the need arises for service jobs and on-site support.

Qualifications:

Education

: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.

Experience

: BE, B Tech, Masters in Engineering with 5-6 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.).

Technical Skills

: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment.

Communication

: Moderate verbal and written communication skills to get along with customers and internal teams.

Problem-Solving

: Excellent analytical and troubleshooting skills to address complex technical issues.

Customer Service

: Ability to build and maintain positive relationships with customers, providing a high level of customer happiness.

Physical Requirements

: Ability to work in various clinical environments.

Work Environment:

Regular travel to customer locations (local and possibly international). Flexible hours depending on customer needs and service requirements.

Work in a variety of settings, including medical environments.