Job Description

Key Responsibilities

Supervise, guide, and coordinate the activities of service engineers.

Allocate service tasks efficiently, monitor schedules, and ensure engineers meet deadlines and quality standards.

Provide advanced technical support and troubleshooting assistance to engineers and clients.

Handle escalated customer complaints and provide timely resolutions.

Conduct training sessions for new and existing service engineers on equipment, safety, and best practices.

Ensure all service records, reports, and feedback are documented accurately and submitted on time.

Coordinate with the inventory/store team to ensure availability of required spare parts and tools.

Ensure service operations follow company policies, safety standards, and industry regulations.

Submit weekly/monthly performance and service reports to management.

Identify areas for process improvement and recommend changes to enhance service efficiency and quality.
Attendance Management:

Maintain daily attendance of all service engineers.

Monitor site punch-in/punch-out compliance.

Submit weekly attendance summaries to HR/Admin.

Address habitual latecomers or absentees as per company policy. Required Skills & Qualifications:

Diploma/Degree in Mechanical/Electrical Engineering or related field.

5-10 years of experience in industrial service.

Strong leadership, team management, and interpersonal skills.

Ability to work under pressure and handle multiple priorities.

Excellent problem-solving and decision-making abilities.

Willingness to travel for client visits or support.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Weekend only
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Secondary(10th Pass) (Preferred)
Experience:

Industrial engineering: 5 years (Preferred)
Language:

English (Preferred)
Location:

Jaipur, Rajasthan (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person