Job Description

Key Responsibilities
? Supervise, guide, and coordinate the activities of service engineers.
? Allocate service tasks efficiently, monitor schedules, and ensure engineers meet deadlines and quality standards.
? Provide advanced technical support and troubleshooting assistance to engineers and clients.
? Handle escalated customer complaints and provide timely resolutions.
? Conduct training sessions for new and existing service engineers on equipment, safety, and best practices.
? Ensure all service records, reports, and feedback are documented accurately and submitted on time.
? Coordinate with the inventory/store team to ensure availability of required spare parts and tools.
? Ensure service operations follow company policies, safety standards, and industry regulations.
? Submit weekly/monthly performance and service reports to management.
? Identify areas for process improvement and recommend changes to enhance service efficiency and quality.
Attendance Management:
? Maintain daily attendance of all service engineers.
? Monitor site punch-in/punch-out compliance.
? Submit weekly attendance summaries to HR/Admin.
? Address habitual latecomers or absentees as per company policy. Required Skills & Qualifications:
? Diploma/Degree in Mechanical/Electrical Engineering or related field.
? 5-10 years of experience in industrial service.
? Strong leadership, team management, and interpersonal skills.
? Ability to work under pressure and handle multiple priorities.
? Excellent problem-solving and decision-making abilities.
? Willingness to travel for client visits or support.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Weekend only
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Secondary(10th Pass) (Preferred)
Experience:

Industrial engineering: 5 years (Preferred)
Language:

English (Preferred)
Location:

Jaipur, Rajasthan (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person