Job Description

: Senior Service Engineer/Advisor

seeking a highly experienced, customer-focused and presentable

Senior Service Engineer / Advisor

to join our premium automotive service team.

The ideal candidate will have hands on experience with

authorized dealerships such as BMW, Volvo, or other luxury automotive brands

.This is a customer-facing role that demands

excellent communication in English

, in-depth technical knowledge, and a confident, professional demeanor. A

well-groomed appearance

is essential to maintain the high service standards associated with

luxury automotive clients

.

Responsibilities:

1.

Customer Interaction:

o Act as the

primary liaison between customers and the service team

,

ensuring clear and courteous communication

.

o

Communicate with customers and dealerships to understand their service requirements and provide appropriate solutions

.

o

Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction

.

o Educate customers on maintenance schedules, warranty details, and service options available.

2.

Technical Support:

o Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

o Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

o Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

o Going for test drive on both with technician before work & with customer at the car delivery time.

3.

Documentation and Reporting:

o Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

o Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

o

Prepare service quotations, invoices, and other documentation on Autorox as required

.

4.

Training and Development:

o Conduct training sessions for dealership staff and service technicians on new products, diagnostic tools, and service procedures.

o Stay updated on the latest technological advancements in automotive systems and repair techniques.

5.

Quality Assurance:

o

Ensure compliance with manufacturer's standards, service protocols, and safety regulations.

o Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6.

Inventory Management:

o

Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

o Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7.

Team Collaboration:

o Collaborate with cross-functional teams including sales, engineering, and logistics to address customer issues and improve service delivery processes.

o Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

Educational Background (Mandatory):

3 years of full time Diploma to 4 years of Bachelor's degree in Mechanical Engineering/Automobile Engineering

, from recognized institute.

Minimum experience:

At least

5 years of relevant work experience in a service advisor or service engineer role,

specifically with authorized luxury dealerships such as BMW, Volvo, or equivalent brands

.

Communication Skills:

Must possess

excellent verbal and written communication skills in English to interact effectively with customers

, dealerships, and internal teams.

Presentational skill:

A

well-presented, customer-facing personality

with a passion for the automotive sector.

Technical Skills:

Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

Problem-Solving Ability:

Analytical mindset to diagnose complex technical issues and propose effective solutions.

Organizational Skills:

Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

Customer Focus:

Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders

.

Team Player:

Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

Adaptability:

Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Salary Offer: Experienced 3,60,000/- to 4,80,000/- (LPA)

Benefits: Monthly salary incrementation from starting month based on performance

Working Hours: 09:00 A.M. - 6:30 P.M. (Monday to Saturday) Sunday fixed off.NOTE : Candidate must present original educational and work experience certificate during the selection process.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Education:

Diploma (Preferred)
Experience:

Service engineer: 4 years (Preferred)
Language:

English (Preferred)
License/Certification:

Diploma in engineering (Preferred)
Work Location: In person