Job Description

Senior Service Desk Analyst - 6+ Years - Gurgaon
An exciting opportunity for a skilled Service Desk Analyst with 6+ years of experience in IT Helpdesk/Service Desk environments. In this role, you will provide daily support across desktop hardware, operating systems, applications, cloud technologies, and identity management services. You will be the first point of contact for global clients, resolving technical issues, troubleshooting incidents, and ensuring seamless IT operations.
Location: Gurgaon
Your Future Employer: A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries. We are committed to diversity, inclusion, and empowering our employees with a flexible, collaborative, and innovative work culture. Join us and become part of a team that is transforming businesses with the latest technologies.
Responsibilities: * Take client calls, open and manage Incident/Request tickets.

• Actively monitor the ticket queue, classify, and resolve incidents.
• Troubleshoot end-user hardware, operating systems, network, and remote access issues.
• Manage user accounts, including creation, deletion, password resets, and group memberships.
• Document troubleshooting steps, adhere to SOPs, and support Service Desk operations.

Requirements: * Minimum 6 years of experience in Help Desk/Service Desk roles at enterprise level.

• Strong knowledge of Windows 10/11, Windows Server OS, Active Directory/Entra ID.
• Hands-on experience with Microsoft Azure/365 or Google Workspace.
• Familiarity with Citrix, VMware Horizon View, or Azure Virtual Desktop.
• Proficiency in troubleshooting hardware, printers, docking stations, and remote access issues.

What is in it for you:

• Opportunity to work with cutting-edge technologies across cloud, identity, and virtualization platforms.
• Exposure to global clients and diverse IT environments.
• Career growth in a high-performance, collaborative, and learning-driven culture.

Reach Us: If you think this role aligns with your career aspirations, kindly share your updated CV at vanshika.kapoor@crescendogroup.in for a confidential discussion.
Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging job search and leadership hiring experience. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We receive a large volume of applications daily, so if you do not hear back within one week, kindly consider that your profile has not been shortlisted. Your patience is highly appreciated. Stay alert against fraudulent job offers; Crescendo Global never asks for money or system upgrades. Verify all opportunities at .
Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at and report fraud immediately. Stay alert!
Profile Keywords: Crescendo Global, Service Desk Analyst Jobs, IT Support Jobs, Helpdesk Jobs, Desktop Support Jobs, Cloud Support Jobs, ITSM Jobs, Active Directory Jobs, Microsoft Azure Jobs, Citrix Support Jobs, VMware Jobs, Technical Support Jobs Troubleshooting

Skills Required