Job Description

The Service Design Manager (Applications) will report to the Service Design Practice Manager, providing best-practice guidance for the service design stage of the service management lifecycle. We\'re looking for an ITIL-certified Service Design Manager to work in Service Management. You will be responsible for designing IT services, together with the governing IT practices, processes, and policies, to facilitate the introduction of these services into supported environments ensuring quality service delivery, customer satisfaction, and cost-effective service provision. You will need to develop service design packages and select the appropriate service design model.

Responsibilities

• Supporting the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements.
• Coordinate design activities across projects, changes, suppliers and support teams, and manage schedules, resources and conflicts where required.
• Plan and coordinate the resources and capabilities required to design new or changed services.
• Produce service design packages (SDPs) based on service charters and change requests.
• Ensure that appropriate service designs and/or SDPs are produced and that they are handed over to service transition as agreed
• Manage the quality criteria, requirements and handover points between Service Design, Strategy & Architecture, and Service Transition
• Ensure that all service models and service solution designs conform to strategic, architectural, governance and security requirements.
• Improve the effectiveness and efficiency of service design activities and processes.
• Ensure that all parties adopt a common framework of standard, reusable design practices in the form of activities, processes and supporting systems, whenever appropriate.
• You will be responsible for supporting and ensuring all service design processes, which include Design Coordination, Service Catalogue Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management and Supplier Management are delivered by all suppliers according to agreed Service Levels.
• You will be responsible for driving continual service improvement across all aspects of Service Design and supporting other lifecycle stages of Service Management.
• You will be responsible for maturing service design processes and clearly defining the interfaces (integration) between these processes and other processes outside of service design.

Skills

Must have

ITIL Certification
Service Design AND/OR Service Transition (in Application Support area) experience of minimum of 3 to 5 years
Overall IT service management experience of 8 - 10 years

Nice to have

Advanced ITIL certification

Languages

English: C1 Advanced

Seniority

Senior

Relocation package

If needed, we can help you with relocation process. .

Vacancy Specialization

Service Delivery Management

Ref Number

VR-97472

Luxoft