Job Description

Requirements

Female Tele calling expertise

Key Result Area

Oversee all interaction with clients to ensure all service requirements are met Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making AMC, service and cross selling follow-up and revenue increment

Duties & Responsibilities

Offering excellent customer service. Handling customer complaints, complaints call, happy calls and installation calls brought to your attention Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement Happy calls follow up and record the feedback. Updates Job card details in the software Maintaining compliance with policies and procedures. Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager AMC, service and cross selling follow-up and revenue increment Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager Adhere to company policies in order to achieve organization objectives
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus Yearly bonus
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

* total work: 3 years (Required)