Job Description

1. Purpose
Responsible for ensuring the physical security and safety of all shipments in the Area and various facilities under the Area
2. Key Responsibilities
Responsibilities

• Ensure physical security and safety of all shipments in the Area and various facilities (Service Centers, PUD/ DC etc.) under the Area
• Investigate cases related to loss, damage, pilferage, theft of shipments and misuse of credit cards in the Area; Ensure collaboration with Branch Security where required
• Ensure regular updation of SHIELD (online security module) and timely closure of investigation cases related to the Area in the system
• Responsible for safety of high value shipments in the Area through physical hand-over and take-over, sending pre-alerts, monitoring shipments in transit, educating customers on packaging etc. as per defined procedure
• Ensure security checks on pickups done in the Area for dangerous goods/ banned items
• Ensure security checks on all shipments received from cash customers in the Area
• Conduct security verifications for all new Area customers prior to signing contracts
• Ensure the physical security of all the Blue Dart facilities in the areas covered under the Area
• Ensure the functioning of electronic security devices in the Area (CCTV, Access Control, Fire Alarms, etc)
• Conduct regular security audits in the Area
• Undertake pre-employment verifications and police verifications for all new joinees including PDAs in the Area
• Conduct security orientation and training for all employees in the Area
• Ensure safety of the Area through regular conduct of electrical audits, fire-safety audits etc
• Conduct various safety training programs for Area employees including emergency response procedures, mock fire-safety drills, etc.
• Ensure communication of the safety related policies and procedures to all Area employees

• Maintain relationships and liaison with various regulatory bodies in the areas covered under the Area
• Liaise with the local police for smooth operations of delivery /network vehicles during day time
• Conduct regular trainings of security guards in the Area

3. Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
1.
Ensure Shipment Security in the Area
% Damaged shipments, missing/ pilfered shipments in the Area
Number of theft/ pilferage cases involving high value shipments in the Area
% closure of security related cases (Cases of thefts, damages, pilferages etc) in Area
2.
Adherence to timelines and SOPs

• % adherence to defined timelines/ TATs in the Area for
• Updation and closure of cases in SHIELD
• Conduct of pre-employment verification
• Conduct of client verification

Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in the Area
3.
Safety Coverage

• % coverage of locations in the Area (as per plan) in terms of
• Safety Drills
• Safety Audits
• Security Orientation and Training
• Electrical audits

4.
Ensure Performance Driven Culture
Adherence to Performance Management system timelines and guidelines
5.
Support Employee Capability Building
% Key positions within team with identified successors / potential successors

Skills Required