Job Description

About the job Senior Salesforce Service Cloud Developer
Experience: 5 to 8 yearsxefxbbxbf
:
We are seeking a highly skilled and experienced Senior Salesforce Service Cloud Developer to join our dynamic team. As a Senior Developer, you will be responsible for designing, developing, and implementing solutions on the Salesforce platform, with a specific focus on the Service Cloud module.
Key Responsibilities: * Salesforce Service Cloud Development:

• Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
• Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization.
• Apex and Lightning Web Components (LWC) Development:

• Utilize Apex programming language to develop custom functionality within the Salesforce platform.
• Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
• Integration:

• Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
• Collaborate with integration teams to design and implement robust, scalable solutions.
• Custom Component Development:

• Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
• Service Cloud Optimization:

• Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
• Troubleshoot and resolve any performance-related issues.
• Collaboration and Documentation:

• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Create and maintain detailed technical documentation for Service Cloud implementations.
• Mentorship and Knowledge Sharing:

• Provide mentorship to junior developers and share knowledge with the broader team.
• Stay updated on Salesforce platform updates, features, and industry best practices.

Qualifications: * Bachelor's degree in Computer Science, Information Technology, or related field.

• 5 to 8 years of hands-on experience in Salesforce development, with a focus on Service Cloud.
• Strong proficiency in Apex programming language and Lightning Web Components (LWC).
• Experience with Salesforce integration using REST, SOAP, and other APIs.
• Solid understanding of Service Cloud functionalities, including case management and knowledge base.
• Salesforce certifications, such as Salesforce Platform Developer II, Service Cloud Consultant, are highly desirable.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.