Job Description

Overview:

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

What We're Looking For:

Leads technical and functional administration, support, maintenance, and stability of the Salesforce platform, including Sales, Service, and Marketing Clouds. This includes leading administration of additional vendor modules and internally developed applications. Partners closely with internal and external developers, platform management, and business stakeholders. Evaluates and guides standard Salesforce seasonal releases to ensure minimal business impact. Supports application monitoring, troubleshooting, and issue resolution processes in complex environment. Leads administration of all lower salesforce environments, including dev, QA, training, and UAT. Leads technical evaluation, installation and configuration of managed packages and assists key stakeholders with evaluation and testing. Acts as an expert technical resource to platform stakeholders. Provides feedback and recommendations to leadership on platform optimization, security, and stability.
Principal Responsibilities:
Collaborates with business leaders to align Salesforce capabilities with strategic goals and roadmap planning. Ensures compliance with data governance, privacy, and security policies across all Salesforce environments. Identifies opportunities for automation and process optimization using Flows, Process Builder, and Apex triggers. Leads user training initiatives and creates knowledge resources to improve adoption and self-service capabilities. Develops and maintains dashboards and reports to track system health, usage trends, and SLA adherence. Manage the end-to-end project lifecycle including planning, execution, monitoring, and closure, ensuring alignment with business goals and timely delivery. Partners with enterprise architects and integration teams to ensure seamless data flow between Salesforce and other enterprise systems (e.g., Netsuite, Concur). Collaborates directly within a team of other system administrators. Works directly with internal and external developers and other teams to resolve complex technical issues. Provide guidance and support to drive policies and solutions. Review and meet SLAs for support tickets, tasks and projects and ensure timely resolution. Ensure systems have appropriate monitoring and environments have appropriate disaster recover in place. Administers non-production environments to support developers, testers, and UAT and establishes appropriate standards and strategies for these environments. Leads evaluation, planning, and coordination of Salesforce seasonal releases. Works with developers and business owners to ensure releases occur with minimal impact. Uses a variety of tools and techniques to isolate, diagnose, and resolve application issues. Proactively monitors production jobs, triggers, workflows and other processes to ensure proper system function and performance. Performs regular platform assessments to monitor overall usage, performance, and stability. Documents systems, processes, and procedures. Reviews and updates runbooks quarterly. Conducts regular user license analysis and security reviews. Application expert and liaison with application vendors.
Position Requirements:
Bachelor's degree in information systems, Computer Science, or equivalent experience. Salesforce Certified Administrator required. Salesforce Certified Advanced Administrator preferred Advanced system administrator experience with Salesforce. Proven experience managing multiple projects and supporting tickets simultaneously. Minimum 6 years of experience supporting Salesforce for Sales (including CPQ), marketing and Service cloud. Experience and demonstrated knowledge of integration tools and methodologies like Dell Boomi and API integrations. Strong stakeholder management and communication skills. Ability to mentor junior admins and contribute to team capability building. Experience establishing and tuning environments required. Experience with managing large data sets, including the use of data management tools like Salesforce Workbench and Dataloader and integration with external AI tools. Demonstrated ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences Strong technical skills with the ability to coordinate, manage, and ensure the success of product deployments. Excellent problem solving, organizational, and analytical skill.

Success Metrics:

You are consistently building solutions that meet business requirements on the first iteration of solution presenting to the business. Meeting SLAs around project and tickets. Following proper change management controls. You can handle multiple critical tickets along with a full project workload.

Our Values:

At JAGGAER, our values shape everything we do--from supporting customers and collaborating with teammates to building products and fostering our culture.

Be Collaborative:

Promote mutual respect, work productively with others, and share responsibility for success.

Be Accountable:

Own your actions, learn from challenges, and stay proactive to achieve results.

Be Adaptable

: Embrace change, encourage innovation, and stay effective through significant transitions.

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