Job Description

Job Information

Department Name

Operations

Date Opened

12/11/2025

Job Type

Full time

Industry

Technology

Work Experience

4-5 years

Remote Job

This is a remote position.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

The Opportunity

First Due, a leading, quickly growing public safety software company, is hiring a

Senior

Salesforce Administrator

to oversee and lead the company's enterprise Salesforce instance. As our Senior Salesforce Administrator, you'll own the health, scalability, and day?to?day excellence of our Salesforce instance and its connected tools across the customer lifecycle. You'll be the primary partner to Sales, Marketing, CS, Support, Onboarding, and Finance, ensuring data quality, seamless integrations, and reliable automation. You will be reporting directly to the First Due Chief of Staff.

Key Responsibilities

Strategy & Governance

Own Salesforce roadmap, backlog, and release calendar; translate business requirements into scalable configuration and data models. Maintain secure, least?privilege access via profiles, permission sets/groups; help manage SSO and OAuth connected apps. Establish standards for page layouts, record types, validation rules, Flows, and naming conventions.

Integration Ownership (Admin

?

Led)

Monetize (CPQ/Billing) -- Administer managed package and field mappings; ensure quote, subscription, and invoice data sync with Opportunities, Accounts, and related objects. Gong Engage -- Maintain the Salesforce integration so Engage activities, call metadata, and deal insights enrich CRM records. ChurnZero -- Operate bi?directional sync for account health, product usage, and lifecycle milestones aligned to CS workflows. Zendesk -- Surface tickets in Salesforce and share account/contact context to support teams; uphold data access policies. HubSpot -- Govern field mappings, sync rules, and dedupe between marketing and Salesforce objects. Calendly -- Ensure meeting data creates/updates Leads/Contacts/Events with the right routing and ownership. Rocketlane -- Orchestrate project creation from Opportunities and keep onboarding milestones/reporting in lockstep with CRM.

Automation & Release Management

Build/optimize Flows (record?triggered, screen, and scheduled), approval processes, and assignment/routing rules. Manage sandbox strategy (DEV/QA/UAT) Monitor API limits, platform events, and integration error queues with clear SLAs for resolution.

Data Quality & Reporting

Define and enforce data quality standards: deduplication, required fields, picklist governance, and lifecycle stage definitions. Own core dashboards for Sales, Marketing, CS, Support, and Finance; partner with RevOps/Analytics on advanced reporting.

Security, Compliance & Risk

Support implementation of field?level security and audit trails; manage data retention policies and backups.

Stakeholder Enablement

Run intake, prioritization, and change?management; create admin?quality documentation and deliver training for new processes. Mentor power users; advocate for best practices across GTM, CS, and Finance.

Qualifications

5-7+ years as a Salesforce Administrator, including 2+ years in a senior/lead capacity for a mid?to?large org. Hands?on expertise with Salesforce configuration (Flows, Validation Rules, Record Types, Permission Sets), data modeling, and user management. Proven ownership of managed package integrations and declarative troubleshooting across the tools listed above.
Experience with CPQ/Billing (Monetize or similar such as Salesforce CPQ, Zuora, DealHub, or Chargebee) and revenue lifecycle concepts (quotes subscriptions invoicesrenewals/amendments). Strong understanding of API integrations and webhooks. Strong communication and stakeholder management skills; disciplined documentation and change management. Certifications: Salesforce Administrator (required); Advanced Administrator and/or Platform App Builder (preferred). Sales Cloud/Service Cloud Consultant a plus.

Nice to Have

Experience in public?sector, public?safety, or healthcare?adjacent environments; familiarity with NFIRS/NERIS reporting concepts. DevOps tooling (Gearset/Copado), data tools (DemandTools/Cloudingo), and iPaaS (MuleSoft/Workato/Tray.io). BI/SQL skills for deeper analysis.



We welcome a diverse workforce! If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.





Allapplicants must be authorized to work for any US employer in the United States. Locality Media is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check.As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.



If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation.The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Locality Media LLC. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media LLC dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally.Please review our candidate privacy notice here.







First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.