Job Description

Key Responsibilities:

Customer Excellence

Keeps and drives the team to keep the customer as the top priority

Ensure high levels of customer conversion through excellent service

Ensures timelines are adhered to at all client touchpoints and follow-ups

Align closely with leadership to ensure marketing strategies and tactics to meet business objectives.

Process Excellence

Leads and directs all activities of the client relationship management team with designated timeframes while using tools and resources to drive a high level of productivity.

Work with the designer teams to ensure conversions and follow-ups

Coordinate with online and offline marketing teams to help strategize and maximize lead generation campaigns

Analyzes and uses business reports to identify missed opportunities and to positively impact client conversions

Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's).

Responsible to act as an escalation point throughout the lead conversion phase and ensure closure of concerns within the timelines define

Ability to forecast and analyze business trends, performance trends, periodic reporting to the management and take actions on findings

Essential Skill Sets

Customer management skills

Strong revenue orientation

Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts

Demonstrate the ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities

Analytical mindset with the ability to track and report on marketing performance metrics as well as lagging revenue attribution, revenue influence, and ROI.

Excellent relationship management skills with the ability to build rapport, influence and deepen relationships with stakeholders

Excellent verbal and written communication skill

Job Type: Full-time

Salary: ₹400,000.00 - ₹650,000.00 per year

Speak with the employer

+91 8073502154

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Ability to commute/relocate:

Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred) Sales: 1 year (Required)
Work Location: In person