Job Description

JOB DESCRIPTION:

1. CLEANLINESS

a. SECTION:


No cartons/ boxes or carton scraps lying on selling floor in your section


No loose packing, barcodes lying on floor in your section


Ensure your section floor is clean (broomed and mopped) always


In case of toilets in your section, ensure they are clean & dry always


Ensure cleaning of Stools, chair, Sofa etc


Help and teach Asst. Sales executives to perform these duties better

b. RACKS / SHELVES:


Shelves must not be kept empty at any given point


Check if any rack / shelf of the section is too messy or arranging required


Ensure Dusting of Display racks and products is done at the time of Opening (10:00 AM)


Help and teach Asst. Sales executives to perform these duties better

2. INVENTORY

a. PRODUCT DISPLAY:


Ensure all the racks are stacked and the products are displayed as per standards


Inventory Refilling to be done as soon as the product is sold. Ensure no rack/shelf is empty at any time.

b. INVENTORY INWARD:


Ensure Inventory is displayed as soon as the Inward is done (avoid in high rush hrs and selling time)


Damaged products sent back to warehouse (after approval from SM)

c. INVENTORY OUTWARD


Goods are being removed, as per return list


Ensure Inventory Return Boxes of your section are packed before 2PM on weekdays (Avoid Inventory Return on Weekends and high rush hours)

3. DISCIPLINE

a. GROOMING


Greet every customer entering your section


Smile on your face


Uniform must be pressed & stain-free / Shoes must be polished


Hair must be neatly combed. Nails must be cut.

Sales Advisor Version: 1.0 Department: Store level

Page 3 of 4 Author: Your Retail Coach


No use of Mobile


No eating on the floor


No consumption of tobacco/ chewing gum/cigarette or any other intoxicants during the working hours


Help and teach Asst. Sales executives to perform these duties better

b. ATTENDANCE


You must be present in your section during your duty hours


In case of lunch hours, you must leave the section only if a substitute is present


Discipline is to be maintained (Eg: Gossiping, etc to be strictly avoided)

c. AUTHORITY (DO's and DONT's)


Do not share any personal mobile no/info with customers


Help and teach Asst. Sales executives to perform these duties better

4. SALES

a. OPENING:


Welcome the customers with a smile and greet them (Good Morning/ Afternoon/ Evening)


Find out the customer's needs (Try to find out the budget politely. Do not ask directly)


Recommend, select and help locate the right goods.


Help and teach Asst. Sales executives to perform these duties better

b. PRESENTING:


Describe product's features and benefits properly to customer


Explain Scheme details properly to customer (if applicable)


Answer customer queries regarding the products


Provide information about FABing (Features, Advantages & Benefits) of the Product


Place the goods in Shopping Basket.


Help and teach Asst. Sales executives to perform these duties better

c. UNDERSTANDING:


Ask the customer if any other requirements (CROSS SELL)


If customer wants to buy other product, guide the customer to the respective section


If product not available: note down the requirement in "Customer Feedback Book"

d. CLOSING:


If customer is going return in case of, Non-Availability: Request to place order of the requirement (after confirmation from Store Manager)


In case of VIP customer/ Big Buyer: Personally, be with the customer & carry shopping basket until the cash counter.


If the customer insists for additional discounts: Politely say that we follow "No discount, Reasonable price policy"


Thank the customer & request him to Visit again

e. CUSTOMER FEEDBACK


Take Feedback of Buying/ Non-buying customers

f. CUSTOMER SERVICE


Any Lost & Found items in your section: submit at cash counter

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Compensation Package:

• Commission pay
• Performance bonus
• Yearly bonus

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9112105113