Job Description

Lead Management & Prospecting

- Manage and respond to leads generated from multiple sources (digital marketing, property portals, walk-ins, referrals, channel partners, events) through the company CRM.

- Perform timely follow-ups, lead qualification, and maintain updated records in the CRM.

- Understand client requirements, budget, preferences, and timelines to match them with appropriate projects.

Conduct outbound calls, emails, and WhatsApp communication to nurture leads and convert inquiries into site visits.

- Sales & Client Conversion

- Schedule, coordinate, and handle site visits, ensuring a professional presentation of projects.

- Deliver project presentations, pricing details, payment plans, and highlight key USPs to clients.

- Negotiate pricing, offers, and terms in line with company guidelines to drive conversions.

- Prepare and present cost sheets, proposals, and booking forms as required.

- Achieve monthly and quarterly sales targets through structured sales activities.

- Provide accurate and timely sales delivery and reports to management.

- Booking & Documentation & Post-sales

- Assist clients through the entire booking process, including documentation, payment collection, and agreement signing.

- Coordinate with internal teams (legal, finance, CRM) to ensure smooth processing of booking documents.

- Ensure all required client documents (KYC, payment proofs, application forms) are collected and verified.

- Post-Sales Service (Own Clients)

- Act as the single point of contact for clients after booking until handover.

- Coordinate with customer relationship teams for agreement execution, payment reminders, and milestone updates.

- Assist clients with loan processing, bank coordination, and required documentation.

- Address customer queries related to modifications, project updates, timelines, or concerns.

- Proactively provide regular updates on construction progress and ensure strong client engagement.

- Support clients during possession and handover processes, ensuring a positive experience.

- Relationship Building & Market Intelligence

- Build and maintain strong client relationships to generate referrals and repeat business.

- Maintain awareness of market trends, competing projects, pricing, and customer preferences.

- Participate in promotional events, exhibitions, and marketing campaigns to represent the company professionally.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person