Greet and engage clients warmly, understand their preferences, requirements, and budget.
Offer full product knowledge: explain diamonds, gemstones, precious metals, grading, trends, pricing, care, and warranties.
Assist in selecting jewellery that aligns with client needs--occasion, style, personal preferences--and provide personalized recommendations.
Achieve sales targets through upselling, cross-selling, and relationship-building to drive repeat business.
Present products with impeccable visual merchandising--spotless display, proper lighting, and neat arrangements. IndeedShineexpertia.ai
Manage inventory, assist with restocking, maintain records, and support closing store operations. IndeedShinecareer.dcconsultants.in
Provide after-sales support: cleaning, resizing, repairs, explaining warranty/return policies. ShineGlassdoor
Stay updated with market trends, ensure accurate pricing, and share insights with store manager. Indeed+1Shine
Occasionally conduct home trials or personalized consultations. Indeed
Address customer concerns and resolve complaints professionally. IndeedShine
Skills & Qualifications
Educational Background
: Minimum high school diploma; bachelor's degree (commerce, business, or related) may be preferred for premium retail roles. Glassdoorlarnlearningsolutions.com
Experience
: Typically 1-6 years in jewellery or retail sales. Some roles target mid- to senior-level professionals. Indeed+1Shinelarnlearningsolutions.com
Product Knowledge
: Deep understanding of gemstones, precious metals, and jewellery craftsmanship. IndeedGlassdoorShine
Soft Skills
:
Excellent communication--confident presentation to diverse clientele (often high-net-worth). IndeedShineGlassdoor
Customer-centric mindset, problem-solving ability, and attention to detail. IndeedGlassdoor
Team player with good organizational and time-management skills. IndeedShine
Adaptability--comfortable working weekends, holidays, peak seasons. Indeed
Passion for jewellery and awareness of market trends. Indeed+1
Compensation & Benefits
Salary Range
:
Entry-level / junior: ?3?LPA - ?5?LPA
Mid-level: ?7?LPA - ?17?LPA
Example: ?7?LPA-?17?LPA per annum for experienced roles Indeed
Alternate Salary Model
: ?25,000-?40,000/month for senior and specialized positions. Indeed
Additional incentives: Performance bonuses, health insurance, PF, provident fund. Indeed+1Shinecareer.dcconsultants.in
Bonus Faculty
While not strictly part of the JD, if upskilling is needed, consider the
Gemmological Institute of India (GII)
or
Indian Institute of Gems & Jewellery (IIGJ)
in Mumbai for training in gemology and diamond grading. Wikipedia+1
Summary TableCategoryDetails
Role
Guide clients, drive sales, provide jewellery expertise, manage inventory/display
Experience
1-6 years in jewellery/retail
Education
At least high school; bachelor's preferred for premium brands