Job Description

Key Roles & Responsibilities

Enquiry, Lead & Email Management

Handle inbound enquiries from direct customers, dealers, and tender portals. Ensure all customer emails are responded to within

24 hours

, track pending emails, and document reasons for delays. Maintain accurate enquiry and lead data in CRM/ERP systems.

Quotation & Sales Proposal Coordination

Prepare precise and competitive quotations in coordination with pricing, production, and technical teams. Ensure timely submission, follow-ups, and approvals while maintaining complete quotation records.

Sales Order (SO) & Delivery Challan (DC) Processing

Convert approved quotations into Sales Orders with correct pricing, GST, specifications, and delivery terms. Track all booked

SO/DC/invoice rates (GST-wise)

and validate location-wise dispatch accuracy.

Site Survey & Client Coordination

Schedule and coordinate site surveys with customers and internal technical teams. Document survey findings and circulate actionable inputs for execution and installation planning.

Logistics, Dispatch & Direct Delivery Coordination

Coordinate with dispatch, production, and logistics teams to ensure

on-time delivery

, especially for direct customers. Track dispatch status, update customers proactively, and ensure deliveries are completed before due dates.

Invoicing, Billing & Payment Recovery

Generate, verify, and process invoices, delivery challans, E-way bills, and spare parts invoices. Manage bill submission, send invoices and payment reminders, prepare

weekly payment recovery statements

, and track outstanding payments dealer-wise.

ORC, Compliance & Financial Instrument Tracking

Track long-pending ORCs, ensure acknowledgement uploads, and maintain compliance records. Maintain structured records of

BG / SD / EMD

requests and related documentation as per company policy.

Reporting, Documentation & KPI/KRA Tracking

Prepare and maintain daily pending reports, issues/challenges faced by the team, and direct billing files. Generate

KPI & KRA performance reports

, sales dashboards, and management MIS with high data accuracy.
Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Work Location: In person