Job Description

About the Role

We are looking for an Enterprise RPA Automation Architect with 15+ years of technical experience, specializing in agentic automation platforms. This offshore-focused role is dedicated to designing and implementing advanced agentic automation solutions for a large healthcare provider, leveraging platforms such as Salesforce Agent Force, Einstein, Microsoft CoPilot, UiPath Agentic Automation, and similar technologies. The role emphasizes technical leadership in agentic automation, integration of AI agents, and orchestration of intelligent workflows.

Key Responsibilities



Assess the current automation landscape, focusing on opportunities for agentic automation and AI-driven orchestration.

Evaluate and recommend agentic automation platforms based on technical requirements, scalability, and integration with enterprise systems.

Design intelligent automation solutions that leverage AI agents, LLMs, conversational AI, and human-in-the-loop models to optimize healthcare operations.

Develop and maintain automation roadmaps and blueprints with a strong focus on agentic automation strategies.

Apply architectural best practices and governance to ensure robust, secure, and scalable agentic automation solutions.

Collaborate with engineering teams, product owners, and business SMEs in agile delivery models to drive agentic automation initiatives.

Provide technical thought leadership on the adoption and evolution of agentic automation within the healthcare provider ecosystem.

Required Qualifications

15 years of experience in enterprise technology, automation architecture, and agentic automation roles.

Proven hands-on experience with agentic automation platforms (Salesforce Agent Force, Einstein, Microsoft CoPilot, UiPath Agentic Automation, etc.).

Strong background in solution design, platform/tool selection, and technical fit-gap analysis for agentic automation.

Experience integrating AI agents, LLMs, NLP, and conversational AI into automation pipelines.

Deep understanding of enterprise integration patterns and architecture frameworks (e.g., TOGAF, Zachman).

Experience in healthcare provider workflows (revenue cycle, claims, prior auth, clinical ops, patient engagement) is a strong plus.

Certifications in relevant agentic automation platforms are highly desirable.

Demonstrated ability to design and implement agentic automation strategies and solutions.

Nice to Have

Familiarity with healthcare regulatory frameworks (e.g., HIPAA, HITECH).

Knowledge of AI governance, LLM prompt engineering, and human-AI orchestration models.

Experience with large-scale healthcare transformation programs or consulting firms.

Exposure to emerging paradigms like Process Intelligence, Autonomous Agents, or AI Ops.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.