Job Description

Senior Reservation Executive
Location: InfoPark,Kochi, Kerala
Education: Graduation Mandatory (Hospitality / Travel background preferred)
Experience: Minimum 2 years of experience in the International Travel Industry.
Salary: ₹25,000 - ₹30,000 per month(Based on previous exp and package)
Requirement : Excellent Communication Skill is mandatory.
Work Timing: Rotational Night Shift
Job Summary:
We are looking for a proactive and detail-oriented Senior Reservation Executive to manage travel systems and ensure smooth booking operations. Ideal candidates should have prior experience with GDS platforms, PMS systems, and excellent communication skills.
Responsibilities:

• Handle domestic and international reservation requests for hotels, flights, and packages.

• Manage group bookings, corporate reservations, and VIP clients efficiently.

• Ensure accurate booking confirmations, amendments, and cancellations.

• Respond to customer queries through calls, emails, and chat with professionalism.

• Coordinate with travel partners, vendors, and suppliers to secure best deals.

• Upsell additional services such as insurance, transport, and upgrades.

• Maintain updated knowledge of travel products, policies, and reservation systems (Amadeus, Galileo, Sabre, or other GDS).

• Mentor and guide junior reservation executives when required

Requirements

• Graduation (Bachelor's Degree)

• Fluency in spoken and written English

• Experience with Travel Systems (Opera, Online B2B portals)

• Familiarity with GDS (Galileo, Amadeus, Nuflight) and PMS (Wish.net, Prologic)

• Strong IT skills: Windows management, networking, printer setup, troubleshooting

• Proficiency in MS Office

• CRM knowledge is a plus

Skills Required