Job Description

Join us as a " Senior Research Analyst " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.


To be successful as a "Senior Research Analyst", you should have experience with:

Knowledge of MS Office applications (Outlook, Word, Excel and Powerpoint). Market research expertise. Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times. Knowledge and understanding of the financial services industry, in particular commercial or investment banking. Knowledge of market and industry research tools, e.g. D&B Hoovers, Refinitiv, Capital IQ, etc. Fair knowledge of Financial Statements and ratios. Solid market research skills using a variety of sources software packages. Ability to deliver structured and effective market and industry analysis. Ability to synthesise and summarise information concisely Ability to speak internationally with ease.. Enjoys working in cross functional and multi-national teams. Ability to drive own performance and achieve results. Take responsibility for own personal development. Attention to detail and quality of output.

Desirable skillsets/ good to have:

Preferably a Postgraduate or MBA or MBA equivalent. Market and industry research experience, preferably for a Business research or consulting firm. Relevant experience of working in a financial services institution preferred. Passion for adding value to the business through the production of sound analysis and recommendations. Flexible to work in shifts, particularly UK.

You may be assessed on the key critical skills relevant for success in role, such as experience with research , as well as job-specific skillsets.


Location - Gurugram.

Purpose of the role

To generate revenue and promote the bank's diverse product and service offerings to various customer segments.

Accountabilities

Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies. Creation of detailed profiles for target customer segments, outlining their demographics, financial habits, and pain points to tailor sales approaches and product recommendations. Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges. Understanding of the features, benefits, risks, and compliance requirements of various banking products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs. Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank. Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies. Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.