Job Description

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Job Title - Product Head-Merchant Acquisition
Place of work - Mumbai
Business Unit - Retail Banking
Function -Branch Banking
Roles & Responsibilities
1. Empanel new ISP through explicit governing mechanism & develop relationship with existing ISPs.
2. Maintain relationships with ISPs by providing support & guidance; researching & recommending new opportunities; recommending profit & service improvements.
3. Maintain high quality & ethical service by establishing & enforcing IDFC FIRST Bank standard & values.
4. Identifies product improvements or new products by remaining current on industry trends, market activities & competitors; Ensure the ISP network is operating within regulatory & legal framework.
5. Manage a team of 6 to 8 Relationship Managers by supervising, guiding and ensuring productivity at every level of sales in the areas assigned in order to keep the team motivated and yield targeted revenue; Organising regular meeting (weekly & monthly) with Team to discuss growth, target, achievement, hindrances (if any) & more opportunities.
(Achieving Fee Income Target: OFFUS Fee-income, Fee Income though Remittance Transaction fee/Update charges/interchange etc.)
Managerial & Leadership Responsibilities
1. Training field staff RM, SRM and ensuring First Time Right (FTR) in all business processes. 2. Dipstick checking for Quality of Training imparted to Business Correspondents by RM. Compliance practices followed by RO and BC at state level. Re-Training in case of any deficiency observed
Verification all tools used by Team Members on field i.e. RO\'s sales pitch, bank product & services, product knowledge, process knowledge, providing access to various product/applications etc.
Shall conduct surprise visits and provide feedback on BC operations.