Job Description

• RetailEast Zone

• 
  
  
  Required Experience
  1 - 7 Years
  
  
  Posted On
  30 Aug 2023

Basic Section


New Job Title
-

No. Of Openings
1

BAND
Band 1

Grade
Level 2

Designation
Senior Relationship Executive

Campus/Non Campus
-

Employment Type
-

Requisition Type
Replacement

Employee Category
-

TAT
30

Closing Date
13 Sep 2023


Organisational


Company
Matrimony.Com

Business Unit
MM-Retail

Department
Retail

Sub Department
Retail

Country
India

Region
East Zone

State
West Bengal

City
Kolkata

Working Location
Dum Dum

Industry
-

Functional Area
-

Role
-



Skills

Skill
RELATIONSHIP MANAGEMENT SALES TELECALLER SALES MANAGEMENT RETAIL - CUSTOMER EXPERIENCE AND MARKETING
Minimum Qualification
GRADUATION







Department



Retail



Job Title



Relationship Executive/Sr. Relationship Executive



Role



Relationship Executive/Sr. Relationship Executive



About Us



Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.


The company is ISO 9001:2008 Certified and in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com\xe2\x80\x99s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. Bharat Matrimony\xe2\x80\x99s presence is also there in USA, Canada, UK, UAE, Singapore & Malaysia
.




Department Overview


Retail - the network of 156 Retail outlets spread across 14 states and 106 towns in India provides a physical presence of an otherwise online matrimony.com sales and service. They service, walk in customers and provide for the local branding and presence, to fulfil member requirements. These outlets cater to the need of offline customers in finding the right match.


Role Overview
The Relationship Executive is responsible for generating revenue for the retail outlet by handling inbound and outbound calls and walk-ins and also ensuring proper upkeep of the retail outlet


Job Purpose
To focus on revenue generation & meet targets by selling online memberships over phone and face to face closures to the new and existing clients and maintaining relationships effectively



Key Responsibilities

Responsible to build excellent customer relationship Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements Ensure customer retention and renewal of membership by providing effective customer support services Responsible for the upkeep of the retail Handling sales cash as per process and generating Pay in slips on receipt of payments and uploading the challan on the retail interface to support reconciliations Ensuring timely opening and closing of the outlet and keeping it operational during functional hours Striving to achieve set revenue targets Ensure profile completeness of registered customers Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements



Skills and Competencies

• 
  Pleasing personality, excellent verbal communication, telephone etiquette, fluency in the regional language, selling and telemarketing skills, listening skills and service orientation
• Ability to understand the client requirements and sell the best suited package to them
• Adept in MS Office and basic computer knowledge & basic mathematic calculations

Education and Experience



Graduate and minimum 1 year experience in Retail Sales/Customer Service/Direct Sales/B2C Sales etc..



Job Location
Kolkata