Job Description

Hyderabad - India /

Technology /

Employee: Full Time

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!

CRM Operations Senior QA Engineer

Team overview:

As part of Technology Operations, the CRM Operations team supports the internal implementation of CRM and integration with a multitude of additional corporate systems. We collaborate with our business partners in both customer facing and internal operations roles, and across all major corporate functions to enable critical business process that drives D&B!

The role:

The CRM Operations Quality Assurance Engineer II is a crucial role in creating and maintaining the strategic partnership between Business need and CRM delivery in an Agile development environment. We seek team members that not only have the required application expertise and attention to detail, but also the passion to deliver best in class user and customer experience.

Responsibilities:

• Our CRM Operations Quality Assurance team will ensure the successful implementation of requirements and to ensure our applications and systems are working as expected.
• Responsibilities includes the following activities:
• Design, create and maintain test plans and test cases
• Perform functional, integration, regression, and end-to-end testing
• Work closely with development and business teams
• Provide recommendations on testing strategies
• Analyze and identify test cases for test automation
• Collaborate on design and development of automated test scripts (Selenium experience a plus)
• Analyze results of test runs and determine the reason of failures
• Lead the design and implementation of testing processes, tools, and frameworks
• Participate in design reviews and provide feedback on user story acceptance criteria

• Computer-related or engineering-related four-year degree (or equivalent experience)
• Minimum 7-10 years of experience in software quality assurance or development
• Demonstrated experience using test management software (JIRA experience preferred)
• Minimum 3 years of experience with Salesforce.com
• CPQ/CLM/Billing experience preferred
• Experience with Agile SDLC processes
• Strong facilitation and communication skills (written and oral)