Job Description

Manage full service, sample only, ad hoc, tracking, national and international projects. Set up and implement new and on-going projects. Set client expectations and project delivery timelines. Ensure clear communication and outline of project requirements and timelines with other teams that are required to complete and successfully deliver the project. Project coordination with other client service groups. Project coordination with external partners including translation agencies and network partners. Ensure timely delivery by all groups involved in all project phases. Provide timely status reports, prepare invoices, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans. Ensure that projects are delivered on time, on budget and meet the client's requirements. Perform customer relationship management. Develop and maintain strong relationships with assigned account teams. Understand key client issues and objectives. Work with Direct Client Services Satisfaction survey. * Potential to ensure regional team reports are submitted in a timely fashion.