Job Description

Company Description

About m360 Research

(m360 Research is a wholly owned subsidiary of M3)

:

m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3:

A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission

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All Global, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.


All Global maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. All Global services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Role Mission:

The mission of the Senior Project Manager is to be a communication and relationship liaison between All Global, our clients, and other teams involved in the project's completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.


This is the ideal role for someone who has experience in international market research and management of complex projects, with a strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: + Project specifications review, project set up, resource planning, fieldwork and timelines planning
+ Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
+ Programming, translations, overlays and testing, ensuring quality standards and timelines are met
+ Project launch execution and analysis, with detailed feedback to clients with a solution approach
+ Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
+ Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
+ Provide to client the agreed deliverables within expected timelines and quality
+ Meet billing deadlines and goals, ensuring high adherence to internal processes
+ Timely & effective communication with clients, ensuring they are kept fully informed on the progress of their projects
Comply with All Global operating procedures, and ensure all practices and systems follow the ISO Accreditation and All Global policies Responsible for guiding and mentoring junior staff Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution. Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner, on market research studies. Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Essential Job functions:

Including, but not limited to the following:

Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures. Overall Client & Project Management from KO to delivery Manage Project Scope and Budget throughout project lifecycle; ensure projects remain profitable Manage Project Schedule, ensuring all deliverables are on time Provide regular and robust updates to clients on project status

Supervisory Responsibility: No

Outcomes:

Maintains an average of 6.4 on customer satisfaction

Maintains an average of 60 Net Promoter Score

Meets or exceeding billing deadlines and goals

Achieves monthly Revenue and Gross Profit targets

Achieves

monthly Dynamic Audiences efficiency targets Responsibility/oversight of at least one All Global account and helping to drive an increase in business and client satisfaction.

Competencies:

GFL - Leading Yourself

Taking initiative: Takes charge and capitalizes on opportunities Composure: Demonstrates self-control in difficult situations Work Life Balance: Balances work priorities with personal life Self-Awareness: Has an accurate picture of strengths and weaknesses and is willing to improve Career Development: Uses effective career management tactics, including mentoring, professional relationships, and feedback channels

All Global Employee characteristics

Does the employee exhibit All Global Employee characteristics, including respect, teamwork, integrity, drive etc?

All Global Work Ethic

Does the employee's work completed show timely delivery of quality, excellence and innovation?

Communication

Effective and appropriate communication, externally with clients and partners and internally with all stakeholders Expresses ideas effectively, able to communicate information and ideas clearly and articulately both in oral and written form Organizes and delivers information appropriately and anticipates the information that others will need Listens actively

Solutions Oriented

Analyses problems by gathering and organising all relevant information. Notices discrepancies and inconsistencies in available information. Weighs the costs, benefits, risks, and chances for success, in making a decision. Has a solution driven attitude to contribute to All Global clients and panellists satisfaction Identifies and prioritises client needs, recognises constraints and drives client service improvement by providing appropriate solutions to problems and delivering on the execution of solutions

Results and quality orientation

Has a strong sense of urgency about solving problems and getting work done. Checks the accuracy of own and others' work with high attention to detail Carefully prepares for meetings and presentations. Monitors the quality of own work Follows procedures to ensure high quality of work

Accountability

Follow through on commitments and make sure others do the same Act with a clear sense of ownership Take personal responsibility for decisions, actions, and failures Establish clear responsibilities and processes for monitoring own work and measuring results Design feedback loops into work

Qualifications

Bachelor's Degree or equivalent work experience

Additional Information

Minimum Experience:

Must have 2-3 years' experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

Be a self-motivated individual with exceptional time management, organizational skills and attention to detail. Able to work well & meet deadlines and under pressure. Have exceptional written and verbal communication skills. Have strong Microsoft Office skills including Excel, Outlook, and Word. Have well-developed analytical and problem-solving skills. Have the ability to work autonomously and in a team environment to successfully meet departmental objectives. Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. *

Willing to work US EST Shift.