Job Description

DESCRIPTION

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WW Fulfillment by Amazon (WW FBA) enables sellers to scale their businesses globally by leveraging Amazon's world-class fulfillment network. Sellers using FBA benefit from fast, reliable shipping, Prime delivery eligibility, and hassle-free returns--allowing them to focus on growth while we handle operations. The WW FBA Central Analytics team builds and operates scalable, enterprise-grade data infrastructure, tools, and analytics solutions that power WW FBA business. We partner across global product, program, and operations teams to unify diverse datasets, deliver self-service analytics, and develop next-generation capabilities using LLMs to unlock insights.



We are seeking a Senior Program Manager who will lead program management for the GenAI insights assistant initiative and the existing business reporting workstream. This is a highly cross-functional role -- you'll plan and drive delivery, manage dependencies and risks, operationalize SLAs, and run change management. You will ensure that short-term reporting needs are met reliably while preparing reusable, governed data artifacts and processes that the GenAI assistant will consume.



Key job responsibilities

- Program planning & execution: Create and maintain integrated program roadmaps and release plans for two charters - GenAI Insights Assistant & standard business reporting; run weekly status reviews and monthly steering sessions.

Dependency & risk management: Track cross-team dependencies (data sources, infra, model readiness); surface and mitigate risks early; run escalations when needed. SLA & reliability governance: Define and track SLAs for report freshness/accuracy and GenAI product readiness (e.g., dataset freshness, retrieval accuracy, conversational latency targets); coordinate remediation. Operational readiness & launch: Define readiness and run release readiness checklists for dashboard rollouts and GenAI feature launches (data contracts, QA, security review, runbooks). Compliance & audit: Coordinate with Governance, Security, and Legal to ensure compliance, data access, and audit requirements are met for both analytics and model retrieval paths. Stakeholder engagement & adoption: Gather requirements, prioritize intake, run stakeholder demos, and lead adoption/change management (training materials, playbooks, communications). Metrics & impact tracking: Define program KPIs and ROI measures (reduction in manual analysis, dashboard adoption, GenAI adoption, time-to-insight) and report progress to leadership. Continuous improvement: Improve delivery processes, and scale repeatable playbooks for onboarding new sources or features.

BASIC QUALIFICATIONS

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5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

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2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Experience managing technical analytics programs (data pipelines, BI, data governance) and familiarity with cloud lakehouse architectures (S3, Spark, Trino). Prior experience supporting ML/GenAI initiatives or product launches involving LLMs, RAG, or embeddings. Knowledge of data governance, privacy (GDPR/CCPA), and compliance processes. Familiarity with BI tools (QuickSight, Tableau) and metrics/ROI framework


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