Job Description

DESCRIPTION
The role of Amazon Fresh is to provide ultra-fast (2 hour and same day scheduled) and reliable delivery for selection that customers need, or want, fast. Customers find their daily grocery essentials, fresh produce, home and Kitchen needs, and more on Amazon Fresh. 'Hybrid Stores' within Amazon Fresh refers to physical retail stores with a set of hybrid features to serve online customers. The program is highly cross-functional in nature, involves managing strategic partnerships and operations intensive. It requires working very closely with Tech and Product teams to create India-first solutions to sustainably drive automations.
Hybrid Stores Team is searching for an exceptional and experienced Sr. Program Manager who thrives in Thinking big. As a Senior Program Manager, you should possess a strong customer focus, great retail instincts, and be practiced at applying project / process management skills. You will need to thrive and deliver results in an ambiguous and fast-paced business environment, operating across multiple teams and levels. You should excel at unconstrained thinking and have the ability to document and support your ideas to gain broad buy-in and consensus. You should also not be afraid to roll up your sleeves and get your hands dirty by diving into a customer inputs. You are a strong leader who is analytical, can prioritize well in ambiguity, and communicate clearly and compellingly to internal and external strategic leadership level.
As an Ops Excellence Senior Program Manager, you will:
xc2xb7 Become a subject matter aspect of current in store operations and processes focused primarily on customer inputs such as defect rate, F&V quality, customer complaints, and so on.
xc2xb7 Continuously inspect and improve Operational processes to identify areas of opportunity
xc2xb7 Prioritize projects and software feature requests, evaluate and set stakeholder expectations
xc2xb7 Work closely with product teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
xc2xb7 Manage the implementation of new programs and processes related to online operation of hybrid stores impacting Customer experience.
xc2xb7 Support these programs and hold other stakeholders accountable for progress on key actions and deliverables.
xc2xb7 Create reports and metrics to demonstrate progress towards goals, provide new insights, and regularly update senior leadership.
xc2xb7 Actively seek feedback from key stakeholders, including field leadership, to drive continuous improvement.
xc2xb7 Be a visible and vocal role model across the wider business for Amazon's customer-centric culture, championing Seller's needs and using data and technology to anticipate and exceed them.
A successful candidate will also demonstrate:
xc2xb7 High attention to detail including proven ability to manage multiple, competing projects and priorities simultaneously
xc2xb7 Ability to think strategically and execute methodically
xc2xb7 Ability to work in a fast-paced environment where continuous innovation is desired
xc2xb7 Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
xc2xb7 Ability to clearly communicate data insights to others
Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
BASIC QUALIFICATIONS
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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