Job Description

Company Description
Hi, we\xe2\x80\x99re Nexthink. We\xe2\x80\x99re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees\xe2\x80\x99 experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we\xe2\x80\x99ve surpassed $190M in ARR, and we\xe2\x80\x99ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we\xe2\x80\x99re just getting started.


To support Nexthink Professional Services, MSP team we are looking for a Professional Services Consultant who can aid \xe2\x80\x9cManaged Service Providers\xe2\x80\x9d to provide ongoing value to their customers on different areas of Nexthink implementation and operations. The role is expected to work collaboratively with Partners, Professional Services & Customer Success teams. The main responsibilities of the role are as follows:

• Implement Nexthink on-prem/Experience solution for MSP\xe2\x80\x99s customers.
• Integrate Nexthink out of the box connectors with other tools used by the MSP\xe2\x80\x99s and customers.
• Provide new insights to integrate Nexthink with existing solutions and internal processes of MSP\xe2\x80\x99s customers.
• Maintain Nexthink healthy operations in terms of product and library content upgrades.
• Analyse customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
• Analyse and benchmark customer\xe2\x80\x99s dataset to drive insights for ongoing operations
• Provide actionable insights to customers and automation opportunities
• Support customers\xe2\x80\x99 initiatives on Nexthink areas of operations
• Build content based on customers\xe2\x80\x99 requirements and collaborate with specialized team for advanced content build
• Provide experience advice to MSP\xe2\x80\x99s customers on end user computing common issues and proper ways to solve them
• Work against a set of Service Levels (SLs)
• Stay current on product development/releases to a level required for the above activities.
• This position requires 10% travel to headquarter for training purposes

Qualifications

• 
  BA/BS preferred in computer science, computer engineering
• Minimum of 3-5 years of experience in technical consulting, analytics & automation
• History of data analysis and drive to actionable insights and automation
• Experience over transformation projects (e.g., Win10, O365)
• Extensive technical knowledge on end user computing
• Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
• Good knowledge of IT operations in challenging environments
• PowerShell scripting knowledge (Preferred)
• SaaS based applications technical and troubleshooting knowledge (Preferred)
• Working experience on Webhook and other integrations (Preferred)

#LI-Hybrid
Additional Information
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.