Job Description

About BNP Paribas Group:


BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International FinancialServices (whose retail banking networks and financial services are grouped together under Retail Banking & Services)and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients(retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in


Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions


About Businessline/Function :


The mission of Risk Systems is to provide Senior Management of the Group, of the Operating Divisions, and of RISK with full transparency and dynamic analysis of the risks and clients managed by Corporate Investment Banking (CIB) and Investment Solutions (IS) Business Units, as per the scope detailed below.


On Market & Liquidity risks: it is Group-wide. Risk Systems comprehensively covers the CIB capital markets activities, ALM Treasury as well as the IS Business Units,


On Counterparty risks: it is Group-wide. Risk Systems covers all counterparty risks arising from derivative and repo transactions,


Depending on mandates given, Risk Systems also assumes, directly or indirectly, responsibilities on the above risk categories in specific areas of the Retail Business Units.


To provide a fully integrated market and counterparty risk management system, combining flexibility with industrial reliability, operating at the heart of the bank's risk management framework helping to protect shareholder value and the integrity of investment banking activities.


Commitment to Diversity and Inclusion:


At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.


Job Title:


Senior Support/Technical Lead


Date:


Department:


RISK


Location:


ISPL


Business Line / Function:


RISK IT


Reports to:


(Direct)


Grade:


(if applicable)


(Functional)


Number of Direct Reports:


NONE


Directorship / Registration:


NA

POSITION PURPOSE

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Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks are available in timely manner and to provide functional provision of the risk system to the users on a daily basis.

Responsibilities

DIRECT RESPONSIBILITIES

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Has good skills with Support and Deployment tools (Splunk, Dynatrace, Geneos etc) Be able to automate using various tool and scripts (Python, Shell etc) Experience with java for System Capacity Management and Issue Investigation is good to have. Provide timely acknowledgement & resolution on the incidents raised by users. End to end follow-up and communication on issues impacting users & service delivery. Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services. Maintain quality of deliverables to keep the key KPI and trends in check. Plan and perform of application/infrastructure releases and configuration changes. SLE and Delivery completions for daily Propose and Implement Service improvements that may be in progress service Improvement. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve Loading and Calculation issues. Provide input to the implementation, backup and roll-back plans. Be able to grow technically and functionally to manage the loading and system as part of the team. Understanding of the flow & overall business in investment banking Ensuring the timely provision of other risk measures. Ensuring users of the system receive the agreed level of service. Appropriate and timely communication with all stakeholders Help technical Development of team. Individual Contributor to help improve the teams technically, through knowledge sharing.

Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams.

Functional/Business Support experience. Awareness Market and counterparty risk Minimum 7 years of IT application support experience

TECHNICAL & BEHAVIORAL COMPETENCIES

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Technical Qualification

Minimum 7 years' experience in hands-on application support Experience with working in an ITIL environment Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility. Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell or Python scripting. Hands-on experience in SQL - Sybase. Experience of Java would be an added advantage. Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage.

Non-Technical Qualifications

Excellent communication both verbal and written. Excellent problem-solving and logical thinking. Team player Process-oriented Innovation/Out-of-the-box thinking

SPECIFIC QUALIFICATIONS (IF REQUIRED)

-----------------------------------------

B.E / B. tech or equivalent

Preferred Certifications / Affiliations:

Skills Referential

Behavioural Skills: (Please select up to 4 skills)


Ability to collaborate / Teamwork


Adaptability


Communication skills - oral & written


Choose an item.


Transversal Skills: (Please select up to 5 skills)


Ability to understand, explain and support change


Analytical Ability


Ability to develop and adapt a process


Ability to anticipate business / strategic evolution


Ability to develop and leverage networks


Education Level:


Bachelor Degree or equivalent


Experience Level


At least 7 years

Other/Specific Qualifications

(if required)