Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

4th Level Support in Digital Operations

We are a 4th Level Support organization in Digital Operations, acting between development and Services/Care organizations. Future growth and focus areas for Service Order Management systems are in resilient cloud environments and virtualization technologies and therefore experience of network virtualization (NFV & SDN), modern cloud solutions, containers and security solutions is required. Nokia Orchestration Center is part of Orchestration and Fulfillment portfolio. It automates orchestration of end-to-end services, including 5G slice-based services, in cross-domain, multi-vendor and multi-technology networks. Together with Nokia Assurance Center, the cloud-native microservices-based Orchestration Center module enables round-trip operations automation as part of Nokia's Digital Operations Center.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Are you passionate about solving problems?
As Senior 4LS Product Specialist you will be the leading expert of a global support team, working as the key interface between product developers and services organisation / Nokia customers. You will guide other team members in their support activities. You will plan and perform advanced support activities requiring knowledge in multiple areas and on a system level to serve external and internal customers. You will troubleshoot and resolve complex customer issues. You will help Nokia organisations to integrate their solutions with our Service Orchestration / Order Management products. You may need to support customers during emergencies and other priority tasks, like "go-live".

You will prioritize tasks based on customer impact and communicate priorities to development. You will provide feedback to project and product management regarding defects and enhancements.

You will be active in networking with Nokia colleagues and knowledge sharing. You will develop tools, processes and working methods with the team. You are expected to propose actions that can improve the quality of the software.

Your skills and experience

Technical Skills:

• Experience in Containerization Technologies, Docker, Kubernetes, AWS / Azure / OCP
• Good understanding of networking concepts (TCP/IP, routing, firewalls, IPv6)
• Hands-on experience of various Linux distributions, virtualization
• Scripting skills
• Basic java development skills, messaging system
• Good understanding of databases: Oracle / Postgres / MongoDB / Neo4j
• Experience in DevOps, CI/CD pipeline, Ansible playbooks and monitoring tools
• Understanding about Telecom operators' Service Orchestration systems
• Excellent troubleshooting and problem-solving skills

Soft Skills :

• Customer oriented mindset
• Networking / collaborative teamwork skills to lead multicultural teams and task forces
• Ability to think out of the box and analyse complex processes, quick learner
• Knowledge on e2e support process and roles
• Result oriented, reliable working results even under high workload, stress tolerance
• Highly self-motivated, independent, driver capability, organized
• Excellent presentation and negotiation skills, ability to explain and understand problems quickly and effectively
• Fluent in written and spoken English

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

• Vaccination Requirements : FOR US ONLY: Nokia employees, wherever required by law or contractual obligation, must receive a COVID-19 vaccination or an otherwise approved accommodation based upon applicable law.