Job Description

Provide L2/L3 technical support for ThingWorx platform, specifically customer database-related issues. Troubleshoot database performance bottlenecks, connection failures, data inconsistencies, and query optimization problems. Assist with database installation, configuration, upgrades, patching, and migrations. Analyze logs, error codes, and system metrics to identify root causes. Assist customers in designing and implementing performance monitoring strategies. Provide recommendations on indexing, query tuning, schema design, and storage optimization. Support database backup, restore, replication, and high availability setups. Work directly with customers to understand issues and provide timely resolutions. Bachelor's degree in computer science, Engineering, IT, or equivalent experience. 5-8 years of experience in technical support, database administration, or database engineering. Solid understanding of database internals, indexing, replication, transactions, and storage engines. Ability to write and/or debug stored procedures, triggers, and various SQL queries in the context of debugging or resolving issues. Also has an understanding of system level commands needed to identify top SQL, deadlocks, blocking locks, and evaluate execution plans in the context of troubleshooting performance in these areas. Knowledge of Linux/Unix environments and basic networking concepts: TCP/IP, firewalls, certificates, VPNs. Excellent problem-solving skills and ability to handle pressure in customer-facing situations. Strong verbal and written communication skills. Knowledge of ThingWorx Platform-entities, mashups, services, data models, extensions, Value Streams. Experience with industrial connectivity tools: Kepware/ThingWorx Industrial Connectivity, OPC-UA, Modbus TCP/RTU, MQTT, REST APIs Basic scripting skills (JavaScript, Python, or Java)

Skills Required