Job Description

About Cloud Software Group Cloud Software Group combinesthe capabilities of both Citrix and TIBCO, creating one of the world\'s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that wevalue diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud About This Team What we are looking for: More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed and sovereign cloud environments. We enable our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight and collaboration. Within the Solution Engineering group, we are looking for Product Specialists who possess deep technical skills and knowledge and want to take them to the next level by working with rapidly evolving products. In this role, you will have the opportunity to put those skills to the test, gaining exposure to a variety of industries including healthcare, finance, energy, manufacturing, and higher education among others. You\'ll be on the leading edge, working with some of our largest and most innovative customers supporting the awareness and adoption of our technologies. Position Overview: As a Product Specialist Engineer (PSE) you will use your knowledge and experience to work with customers to better understand their needs and challenges and map them to capabilities across our products and services. You\'ll work closely with the Cloud Software Group (CSG) field teams and provide hands-on product expertise to a variety of customer segments, including many Fortune 100 & 500 customers, to deliver technical outcomes that help drive the successful adoption and expansion of our solutions. As a specialist, you\'ll focus on new and advanced capabilities of our products as well as use cases to help support expanding the customer\'s journey with CSG. As part of the Product Specialist team you\'ll work with Account Technology Strategists, Account Executives, Enterprise Architects, Customer Success, Value Engineering and Field CTOs to establish a shared vision with our customers and help them achieve their strategic goals. Role Responsibility: . Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value . Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered . Navigate technical decision points, architecture and technical strategy to aid in the adoption and expansion of products and services . Support a successful hands-on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services . Build awareness of product and features and help remove barriers to adoption . Collaboration with cross functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists, Customer Success, Field CTOs, Demo Center team, Enablement and Enterprise Architects . Collaborate with Product Management to provide bi-directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback . Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases and success stories . Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness . Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders . Support emerging technical needs, working to uncover use cases and customer success stories to share with the field . Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides etc. to aid onboarding and adoption of new technologies within the field and our customer accounts Basic Qualifications: . Bachelor\'s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required experience . 3-6 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting) . High level of specialized knowledge of Cloud Software Group products, including Citrix, NetScaler & Tibco . Azure, AWS, Google Cloud Certifications, Citrix Virtualization and Networking are a plus . Possess a high level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge . Desired technical skills include Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI. . Advanced-level knowledge of API security concepts such as OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication. . Ability to effectively deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity . Excellent oral, written skills and presentation skills . An excellent customer service demeanour and able to engage with differentlevels of audiences Networking Skills . Excellent customer service attitude and the ability to interact with customers in a professional manner independently . Support Citrix Application Delivery & Security solutions . Networking CCNA, CCNP Certification. . Desired Citrix Certifications: Networking CCA-N, CCP-N, CCE-N . Willingness and ability to obtain advanced Citrix Certification within 6 months of service . Demonstrated knowledge of fundamental networking principles and OSI model . Understanding of LAN & WAN Network topologies, and knowledge of common Network Protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.) . Basic understanding of other Networking concepts (like Routing Protocols, Switching, Web App Firewalls, Load balancing, VPN, etc.) . Familiarity with Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc) preferable . Familiarity with Debugging tools such as Netmon, TCPDump, Wireshark, Fiddler, etc. and other Network Utilities (packet capture analysis, packet filtering, monitoring, testing, etc..) . Familiarity with Windows Server Administration (Active Directory, Exchange, Sharepoint, etc) is a plus Pay & Benefits Summary Provide details on what the candidate will receive in exchange for their work, such as: Competitivesalary and annual bonus .Health Insurance,Life and Accidental Insurance .Tax Savingbenefitslike NPS (National Pension Scheme) & Voluntary ProvidentFund .Free transportation to and from Office .Complimentary food and juices at the office campus .Health and Wellness Programs like \'Live well and earn rewards\' & Employee Assistance Program(EAP) .Learning & developmentprogrammes, Education Assistance program .Broadband reimbursement .Privilege leaves, sick/casual leaves, public holidays & paternal leave .Other perks like a creche\'reimbursement,nursing room, gymnasium, etc Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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