Job Description

About the Role
We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.
Key Responsibilities

• Own and manage end-to-end resolution of high-priority and complex client issues.
• Investigate production issues using logs, database queries, and application tracing.
• Deliver fixes in the form of code patches, configuration updates, or data corrections.
• Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate.
• Modify or validate business rules in Drools as part of fix delivery.
• Optimize SQL queries and perform DB-level analysis for data inconsistencies.
• Work with Product, QA, and Engineering teams to reproduce and triage issues.
• Maintain excellent documentation in JIRA, Salesforce, and internal systems.
• Ensure all fixes are properly reviewed, tested, and meet client SLAs.
• Participate in root cause analysis sessions and help improve product stability.
• Provide technical guidance and mentoring to associate engineers.
• Contribute to continuous improvement of customer support processes and tools.

Required Skills

• 5+ Years of strong hands-on experience with Java, Spring Framework, Hibernate.
• In-depth SQL skills: writing advanced queries, debugging data issues, optimizing performance.
• Working knowledge of Drools or other rule engines.
• Expertise in debugging backend code and analyzing application logs.
• Experience working with JIRA, Salesforce, and source control systems like Bitbucket/Git.
• Good understanding of enterprise application architecture and multi-tiered systems.
• Experience in delivering hotfixes or patches without impacting existing functionality.
• Excellent communication skills and ability to interact directly with clients or product teams.
• Ability to handle production pressure, prioritize effectively, and work independently.
• Familiarity with Agile/Scrum methodology.
• Exposure to CI/CD pipelines, code quality tools, and DevOps is a plus.
• Knowledge of performance tuning or troubleshooting memory/CPU-related issues is a bonus.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.