Job Description

About Maersk Integration Solutions (MIS)
Transporting goods in a digital era is all about having access to the right data at the right time, so your business can make quick and accurate decisions. Supply chain efficiency can dramatically improve with the ability to automate and exchange vital business data as it happens. Whether youre developing a smart logistics product or making changes to your supply and distribution chains, innovation is best delivered through integrated data. Maersk Integration Solutions is a digital marketplace that connects Maersk Customers, Developers, Commercial Teams, Digital Partners and Aggregators to our Maersk portfolio of products and services for Ocean Shipping, Terminals, Warehousing, Trucking, Air Freight, Supply Chain Management and more.
Our platform enables easy, efficient exchange of data resulting in cost reduction and time savings, eliminating manual operations and improving data accuracy and security at scale. We offer integration through EDI, APIs (including webhooks) that connect customer's TMS & ERP systems directly to Maersk
About the role
As the Senior Product Manager you will join the Maersk Integrated Solution Product team, reporting to the Head of Product. In this role you will be responsible for designing and executing the strategy to enhance existing customer journeys and enable newer ones that make integration a differentiated offering to customers thereby improving customer satisfaction.
We are looking for a Senior Product Manager with strong customer orientation and who has experience dealing with post sales and onboarding challenges faced by customers.
If you are a problem solver and empathize with customers and our frontline colleagues in program management and customer experience, we want to hear from you!
Responsibilities
Build the vision for the integration lifecycle journey for customers post integrations onboarding to make it a best in class customer experience
Design and build solutions to solve for customer pain post integration set up including overview of all integrations, access management and governance of data, troubleshooting when something goes wrong, performance and managing and maintaining integrations (versioning, deprecation, migration etc.)
Use AI to help with customer queries while driving scalability and reducing operational burden on support and delivery teams.
Work with engineering, design and frontline team for quick iterations and prototypes to get early feedback from target customer segment and check technical feasibility.
Run pilots and A/B tests to bring learnings that shape the product offering and validate hypothesis.
Identify relevant KPIs at different stages of the product lifecycle.
Ensure API products can integrate into customer systems TMS, WMS, ERP (infonexus, SAP)
What we are looking for
Experience: 5+ years in digital product management with 2 years in B2B APIs in technical product capacity.
Customer orientation: Problem solver with strong sense of empathy for customers and customer support staff.
Skilled at defining product vision, roadmaps and KPIs for support related products.
Data orientation: Combines qualitative and quantitative data through research and analysis of large data sets to derive actionable insights that feed into the strategy and approach.
Strong willingness to learn and go deep into the problem space
Product experience in customer support or logistics platform preferred.
We do not require to meet all the criteria in the job description. We seek a colleague who is customer-centric, passionate about delivering best in class integration experience and can work within a global organisation with geographically distributed teams.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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