Job Description

Microsoft 365 Copilot is redefining the future of work by bringing the power of AI directly into your everyday tools. As we expand the impact of Copilot to mobile, we are looking for a

Senior Product Manager

to lead the product strategy, design, and execution of Microsoft 365 Copilot's mobile app experience--building a truly AI-first assistant that fits seamlessly into the workflows of our users on the go. This is a high-impact role where you will shape the mobile experience for millions of users, working at the intersection of AI, productivity, and mobile innovation.

Our Team culture:



We are deeply committed to diversity and inclusion. We believe that the best software comes from diverse, inclusive teams that celebrate the unique backgrounds, perspectives, and skills of all team members. The more we come together, the more we will achieve. We thrive in a fast-moving environment that lets us quickly explore, iterate, and deliver value to our customers. We leverage frequent opportunities to engage directly with executives and customers to review our ideas and work. Our colleagues are among the best in the industry and share an intense passion for delivering amazing products. We're also a team that likes to have fun and continually learn, and we build that attitude into how we work together and what we create.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Define and drive chat fundamentals for the mobile app, focusing on First Time Resolution (FTR), satisfaction rate, and time to load. Establish and monitor key metrics: FTR, satisfaction rate, load time, and responsiveness. Design and run evaluations (A/B tests, live experiments) to continuously improve chat quality and performance. Partner with engineering and design to deliver a robust, scalable, and secure mobile chat experience. Use data and customer feedback to inform decisions and iterate rapidly. Embody our Culture and Values

Qualifications

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Required6+ years in product management, with experience in native mobile apps. Experience in fundamentals on web or native apps. Strong analytical skills and experience running evaluations and experiments. Excellent collaboration with cross-functional teams.


PreferredExperience with AI-powered applications with focus on mobile apps. Familiarity with Microsoft Graph, LLMs, or other AI APIs. Familiarity with mobile analytics and experimentation. Demonstrated success launching v1 products and scaling adoption.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.