Job Description

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Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation--AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will:
As a Senior Product Manager specialising in Payments, you will drive the vision, strategy, and execution of innovative payment solutions that enable seamless, secure, and scalable transactions for our customers. You will collaborate with cross-functional teams--including engineering, marketing, sales, finance, legal and go-to-market--to deliver global products that delight users, ensure regulatory compliance, and support business growth. This is a highly visible role requiring global payments expertise, technical fluency, and a passion for customer-centric innovation and growth.
In this role, you will:

• Own and articulate the product vision and roadmap for Cvent payment products, ensuring alignment with company goals, evolving market trends, and regulatory requirements.
• Identify opportunities to expand our payment capabilities across the Cvent ecosystem through new products and/or partnerships
• Lead the end-to-end product lifecycle: ideation, problem definition, opportunity sizing, prioritization, development, launch, and ongoing iteration.
• Represent the voice of the customer by gathering feedback and translating customer needs and insights into actionable product opportunities.
• Define and analyse key metrics to measure customer and product success, leveraging data-driven decision making to inform strategy and prioritisation.
• Collaborate closely with tech and non-tech stakeholders to deliver high-quality, global payment solutions on time.
• Stay up-to-date on industry and technology trends, regulatory changes, and emerging payments technologies to inform product direction.
• Leverage AI to identify and solve customer problems, enhance product capabilities and improve decision-making processes.
• Identify key opportunities to use AI to externalise event payment capabilities and support AI-initiated workflows.
• Evangelise the payments products internally and externally, representing Cvent at customer meetings, industry events, and online communities.

Here's What You Need:

• Bachelor's degree or equivalent practical experience; advanced degree (MBA, MS) is a plus.
• 13 to 18 years of total experience with 10+ years of product management experience, with a proven track record of delivering successful payment products at scale.
• Deep understanding of the payments ecosystem, including roles involved, payment processors, global payment methods, networks, risk/fraud management, and regulatory compliance.
• Experience leading cross-functional teams in a fast-paced, agile environment.
• Strong analytical, problem-solving, and organizational skills; comfortable working with large data sets and analytics tools.
• Excellent written and verbal communication skills, including experience presenting to executive leadership.
• Technical background or experience working closely with engineering teams is highly desirable.
• Demonstrated ability to manage competing priorities and deliver results in a matrixed environment.
• Passion for building products that solve real customer problems and drive measurable business impact.
• Experience in SaaS, cloud, or large-scale B2B software environments.
• Familiarity with AI and emerging technologies in the payments space.
• Must have experience with payments platforms, global payments, digital wallets, and/or e-commerce platforms.

Skills Required