Job Description

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team
We are seeking an experienced Product Manager to lead product definition for the orchestration platform (a.k.a. MXO) for Medallia. The ideal candidate will help drive the roadmap across various aspects of the product including (but not limited to) action orchestration, content management, and integration areas to ensure they meet the needs of our customers and partners and maintain our competitive edge in the market.

Our action orchestration is the cornerstone area that drives all real-time personalization decisions and arbitration to respond to customer need and intent. The content management area enables customers to define the personalized messaging that is delivered to customers through the action orchestration process. Integration is a broad area that includes third-party connectors to retrieve profile data, activate data in real-time, and distribute audiences, as well as integration with the core Medallia products, ensuring we have a cohesive, consistent, and performant way to interact with other systems.

You will lead efforts defining the product vision and requirements for the what, why, and how of these features areas. This includes: managing and improving our existing action orchestration toward a model-driven approach, defining new features to support emerging customer needs related to content generation and development, evolving our catalog of strategic integration connectors, and improving our integration with the breadth of existing Medallia products or products acquired in the future.

Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical background that is comfortable working closely with engineers and architects and brings a passion for product quality, performance, and scalability.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.


Responsibilities:
Drive product strategy and improvement of our action orchestration, content management, and integration as part of the end-to-end orchestration platform. Define and enforce non-functional requirements (NFRs) for products, such as usage and performance monitoring, error management, and usability. Work closely with tenured engineers and architects to define enhancements to these features areas that will drive value for internal product teams and customers. Collect and analyze feedback from internal product teams, customers, stakeholders and other teams to shape requirements, features and end products. Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation. Work cross-functionally with other product teams, sales, engineering, professional services, support, education, and documentation to ensure our customers are successful using our products Validate features with users and other stakeholders across the business throughout the development cycle. Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment. Identify and execute on opportunities to drive greater adoption of existing products. Deliver high quality products to the market and drive adoption across our customer base. Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated.

Qualifications:
Bachelor's Degree in business, engineering, or related field or equivalent experience 10+ years of enterprise SaaS Product management experience with B2B enterprise software 3+ years of experience working directly on technical product features, such as decisioning systems, machine learning, or APIs Demonstrated experience collaborating effectively with internal product, engineering, and architecture teams to deliver results Demonstrated experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners

Preferred Qualifications3+ years of direct and hands-on experience building model-driven Decision Support Systems Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings. Experience with a Customer Journey Orchestration Platform


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.