Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.



athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal , we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.



Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Chennai and Pune.

T he Opportunity:

You will fill a critical role in our Product Management organization in Bangalore where you will drive product design and deployment of product services for our clients. You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

Position Summary:

We are seeking an experienced Senior Product Manager for Patient Matching & Patient Directory to lead the strategy, development, and optimization of core identity management capabilities that power a complete, accurate clinical view of every patient. In a healthcare system without a national patient identifier--and where individuals frequently move, change names, emails, insurance, and care settings, this role is mission-critical.



The accuracy of patient identity data directly impacts patient safety, clinical decision-making, interoperability, and trust across the healthcare ecosystem.

Incomplete or inaccurate patient identity data can lead to serious patient safety risks, including duplicated records, incorrect clinical decisions, missing history, or improper treatment. As healthcare organizations increasingly exchange data across disparate systems, the need for high-quality, reliable patient matching is greater than ever. Everyone--from frontline clinicians to billing teams to population health analysts--depends on the reliability of this information.



This person will own products that ensure every patient's information is correctly matched, linked, and accessible across fragmented systems, enabling safe, coordinated care across providers, payers, hospitals, specialists, labs, imaging centers, immunization registries, and other healthcare entities.

Essential Functions (Duties and Responsibilities):

50% Coordinate and contribute to the definition of assigned product area

Partner with Product Management leaders to drive portfolio and product strategy

Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps

Provide input to portfolio planning process for assigned product area.

Collaborate with others to develop expertise in market and competition for your services; Understanding what's next and when to stay the course

Define and drive accuracy, completeness, and reliability standards for patient identity data to support a unified, longitudinal clinical record.

Develop robust interoperability strategies to ensure connectivity and seamless data exchange with Payers, Immunization registries, Hospitals and health systems, Ambulatory practices and specialists, Labs and diagnostic imaging partners, HIEs, public health entities, and other third-party data sources

Collaborate with engineering and data science teams to enhance probabilistic and deterministic matching algorithms, identity resolution methods, and data quality frameworks.

Work closely with compliance, privacy, and security teams to ensure all solutions meet HIPAA, TEFCA, and other relevant standards.

Conduct user research across diverse stakeholders--clinicians, registrars, IT staff, revenue cycle teams--to understand workflows, data challenges, and opportunities for automation.

Define KPIs and monitor performance, including match accuracy, duplicate reduction, false positives/negatives, merge/unmerge rates, and downstream impact on clinical data completeness.

Partner with interoperability teams to define data ingestion, normalization, verification, and record-linking workflows.

Evangelize patient identity best practices both internally and externally to ensure adoption, proper usage, and continuous improvement.

Scale the solution and quality processes to every team and workflow across the organization with clarity instilling confidence in technical and business teams as well as our customers and industry partners



40% Cross-Functional Coordination and Stakeholder Management

Serve as Product Owner for scrum teams covering assigned product area

Help to remove obstacles to effective and efficient product delivery from scrum teams

Collaborating with other internal R&D teams who leverage patient directory in their workflows

Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

Establish effective relationships with key stakeholders across athena in order to streamline processes of gathering ideas/inputs that improve product decisions

Partner with Product Management leaders to drive portfolio and product strategy

Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps

Provide input to portfolio planning process for assigned product area.

Collaborate with others to develop expertise in market and competition for your services; Understanding what's next and when to stay the course

Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions



10% Mentoring and Leadership

Contribute to the development of overall product management team by offering mentorship and teaching/sharing subject matter expertise to fellow team members, increasing their technical skills development and subject matter proficiency

Help others translate strategic goals to tactical execution plans, to that they can help meet team goals

Lead cross-functional projects as requested

Education & Experience Required:

Bachelor's Degree required; Degree in Business, Product or Computer Science preferred

Minimum 10+ years of product management experience in healthcare technology, health information exchange, EHR systems, or interoperability platforms.

Deep understanding of patient matching, MPI/EMPI systems, identity resolution, data quality, and data governance (preferred)

Experience working with HL7, FHIR, C-CDA, IHE profiles, RLS, USCDI, TEFCA, and interoperability frameworks.

Knowledge & Skills:

Understanding of product management best practices, including agile development environments

Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities

Ability to balance raw mathematical skills to analyze algorithm impacts with common sense to make business decisions critical patient matching based on US addresses and names

Exceptional analytical skills and demonstrated ability to distill complex problems and design effective and scalable solutions.

Able to maneuver across organization boundaries, build informal and formal networks to form relationships.

Strong communication and stakeholder management skills; able to drive alignment across engineering, data science, compliance, clinical operations, and external partners.



About athenahealth

Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.



We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.



In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here:

athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity