Job Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!


Senior Product Manager



We're seeking a Senior Product Manager to drive New Relic's Digital Experience Monitoring (DEM) strategy, owning our Synthetics and Browser monitoring portfolio. You'll be responsible for transforming our technical observability tools into a unified platform that connects user experience directly to business outcomes. This role requires someone who can think strategically about market positioning while executing tactically on high-impact product initiatives.



What You'll Own


You'll own a comprehensive digital experience monitoring portfolio that spans proactive synthetics monitoring and real user monitoring capabilities. This includes driving the strategic evolution of these technical monitoring tools into a unified platform that connects user experience data with business outcomes, enabling both technical and non-technical stakeholders to understand and optimize digital performance.

Key Focus Areas

Drive significant revenue growth through portfolio expansion and new customer acquisition Launch major platform capabilities and user experience enhancements Define go-to-market strategy for expanding beyond traditional engineering audiences Lead product-market fit expansion into product management and business user personas

Key Responsibilities

------------------------

Strategic Leadership

Define product vision bridging technical observability and business intelligence markets Drive competitive positioning against established monitoring and analytics solutions Partner with Sales/Marketing on customer acquisition targeting non-engineering personas

Execution Excellence

Manage complex roadmaps balancing multiple concurrent initiatives across monitoring capabilities Lead cross-functional teams (Engineering, Design, Data Science, GTM) on critical product launches Drive customer-centric decisions through direct engagement with enterprise accounts Own feature adoption, usage metrics, and monetization strategy for new capabilities

Customer & Market Focus

Conduct regular discovery with technical and business stakeholders across customer organizations Translate customer problems into product requirements across the technical stack Build relationships with key enterprise accounts to validate product direction Represent company at industry events and analyst briefings

Technical Foundation

5+ years

product management experience with B2B SaaS platforms at scale

Deep understanding

of web technologies, performance optimization, and user analytics

Hands-on experience

with observability tools (APM, RUM, Synthetics) in production environments or ITSM, ITOPS, Security, Analytics tools

Data fluency

: Comfortable with analytics platforms and statistical analysis for product decisions

Preferred Qualifications

----------------------------

Domain Expertise

Background

in frontend development, SRE, or technical product roles

Experience

with analytics platforms or session replay tools

Knowledge

of digital marketing, e-commerce, or product-led growth strategies

Understanding

of observability market dynamics and competitive landscape

Scale & Growth

Experience

at high-growth B2B companies during scaling phases

Track record

launching products that achieved significant ARR milestones

Success

expanding into new market segments or customer personas

Global

product experience with diverse customer base
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.



If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.



We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.



We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.



Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.



New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.



Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.



Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy