Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.



Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.



If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

At Nextiva, we're building a world class design team, dedicated to envisioning, creating, and building the next generation of business communication experiences.



Nextiva is seeking an experienced Senior Product Designer to join our growing team. As a Senior Product Designer, you will work closely with designers, engineers, product managers, to oversee initiatives and turn strategies, user needs, and product goals into elegant and enjoyable experiences. A successful candidate will drive the quality, accessibility, and technical



robustness of our end-user experiences while maintaining the internal tooling and writing documentation needed to make the design system easy to adopt. You will report to the Product Design Manager in the USA and work across all phases of the design process, from discovery to deployment in a collaborative, feedback-rich environment.



The ideal candidate is self-directed, humble, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible design solutions. S/he is an expert in visual communication, modern design trends (namely in the tech industry), and can translate feedback from stakeholders into actionable objectives for design efforts. Our ideal Senior Product Designer lives and breathes functional design perfectly blended with curiosity and artistry to bring to life truly innovative designs.

Principal Duties and Responsibilities include but are not limited to:

Become a SME on various areas of the Nextiva products, follow design principles and collaborate with Product to drive enhanced designs into the hands of our customers + Rapidly create deliverables (journey map, wireframes, mockups, prototypes, etc.) and execute high fidelity design
+ Design for multiple variations of an asset when necessary for delivery. Be able to fully explain creative choices made to arrive at submitted work, both verbally and in written form.
+ Be very vocal and integrated into the product and development teams helping to lead developers through designs to minimize confusion
+ Encourage and uphold high standards for our product experiences. Provide and solicit feedback from other designers to continuously improve product quality and consistency.
+ Understand and respond to data (metric tests, usability studies) to inform design decisions and recommendations
+ Stay informed on the latest UI/UX techniques, tools, and patterns and integrate best practices into design projects
+ Participate in and drive usability studies, utilizing tools such as UserTesting.com and Pendo

Qualifications:

Bachelor's in Design or related or equivalent practical experience within the design field 6+ years of experience in product design, ideally across multiple product platforms 6+ years of interaction design experience 1+ years experience as a Design System lead or similar role Current design portfolio, illustrating UX/UI experience Experience working with and maintaining design systems Experience analyzing user feedback in both qualitative quantitative formats: user research, A/B tests and other data driven methodologies Believes in simplicity as a key product design principle. If you can show how you simplified a complex feature or product - even better. Ability to deliver designs quickly, reacting to tactical high impacting changes and switch quickly to being more strategic, project design planning Strong portfolio, showcasing your foundation in information architecture, ideation, interaction design, visual design, designing for accessibility, and producing high-impact business results Meticulous attention to detail in the design and execution of consistent, compelling work Strong organizational and presentation skills Solid understanding of UX/UI design principles and best practices

Bonus Points For:

Mobile design experience Experience working in Jira and Confluence UX experience, certifications, or advanced degree Experience in agile methodologies Understanding of an A/B testing process and adjusting design based on results Interest in emerging technologies in web, mobile, and other digital delivery platforms Familiarity with front-end development technologies

Software Proficiency:

Figma and/or Adobe XD (required) Microsoft/Google products (required) UserTesting.com (not required) FigJam (not required) Pendo (not required)

Nextiva DNA

(Core Competencies)



Nextiva's most successful team members share common traits and behaviors:

Drives Results:

Action-oriented with a passion for solving problems. They bring clarity and

simplicity

to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.

Critical Thinker:

Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven,

forward-thinking

, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.

Right Attitude

: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect,

caring

for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.



Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Medical

- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.

Group Term & Group Personal Accident Insurance

- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. +

Coverage Type

- Employee Only
+

Sum Insured

- 3 times of annual CTC with minimum cap of INR 10,00,000
+

Free Cover Limit

- 1.5 Crore

Work-Life Balance

?

- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays

Financial Security

- Provident Fund & Gratuity

Wellness

?

- Employee Assistance Program and comprehensive wellness initiatives

Growth

- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!



#LI-AK1 #LI-Hyrbid



Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.



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