Job Description

Job Category: Product Management
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Card Services Team which is aligned to Consumer & Community Banking Division , you will be supporting and assisting in the design and development of the next generation of offers/APIs to deliver value to Chase customers beyond the core financial product features. This is an opportunity to craft the product strategy, develop market-leading product innovations, and be the steward of capturing an understanding of advertising market needs, present and future, and translating into feature requirements and effectively managing in a matrixed organization.
The ideal candidate have advertising/marketing experience with a technical background that could help define, execute, manage, and monitor the offers APIs by partnering closely with the product teams, design and technology. With the ability to understand system architecture, data structures and event driven/restful APIs, you will be accountable for maintaining end-to-end processes across Chase and external partners to ensure adherence to all applicable legal, risk, compliance controls frameworks, and request for enhancements or fixes when issue arises.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Manage offers APIs backlog, writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Experience working with system architecture, data frameworks and event driven/restful APIs
• Understands modern Artificial Intelligence, Machine Learning, and Business Intelligence platforms and capabilities including how to leverage multiple back-end technologies to deliver a cohesive, comprehensive, and dynamic User Interface
• Experience leading through influence, with demonstrated experiences setting agenda, and driving business results in an environment with competing priorities
• Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
• Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements
• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners

Preferred Qualifications

• Understanding of the advertising ecosystem - including technical capabilities and data management required for the digital advertising business, and an informed point of view on the industry's direction and needs
• Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
• Understanding of modern web technologies, web application frameworks and mobile native technologies

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Skills Required