Job Description

Job Category: Product Management
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the AML KYC product team, you will act as the primary liaison between Business, Controls, and Technology, focusing on analyzing and meeting business and KYC requirements. Your role includes collaborating with Product Owners, Business Partners, Subject Matter Experts, and technology teams to deliver user-friendly and compliant technology solutions. You will manage the product backlog, define initiatives and epics, refine user stories, and proactively address issues. Additionally, you will work closely with Scrum teams and testing resources to troubleshoot defects and ensure quality delivery.
Job responsibilities

• Manage execution and oversight of product initiatives and delivery, ensuring alignment with strategic goals.
• Manage Technology Transformation priorities, including data and service migration from legacy to modernized platforms.
• Define process/ rule flows and write clear epics and stories with well-articulated use cases and acceptance criteria that will help validate that delivered functionality fulfills business and KYC requirements.
• Manage product dependencies required for successful product delivery.
• Collaborate with Subject Matter Experts to understand current system flows, usage, and assess the impact of changes.
• Serve as the liaison between Business, Architecture, Development, and Testing teams throughout the product lifecycle; facilitate communication and drive meetings.
• Collaborate with Test teams to ensure comprehensive scenario identification, defect resolution, and delivery of a quality end-user product; define and execute Product Testing where needed.
• Escalate issues as needed to maintain transparency.
• Partner with Leadership Team for ongoing planning, refinement of product backlog, and execution of the product roadmap, business case development, and reporting of OKRs (Objectives and Key Results).
• Handle ongoing and ad hoc Governance needs and Reporting tasks.

Required qualifications, capabilities, and skills

• 3 +years of product management experience with a Bachelor's degree
• Strong communication skills and the ability to quickly grasp and distill complex concepts to a variety of audiences and levels - including to senior management, project contributors, technical and business facing partners.
• Strong organizational and time management skills, and ability to multi-task and manage multiple priorities independently.
• Initiative-taking, energetic, results-oriented, curious and attention to detail. Exhibits a continuous improvement mindset towards all duties.
• Proficient in tools like JIRA, Align, SNOWs, and advanced Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint).
• Ability to dive into production issues, perform root cause analysis, and identify fixes.
• In-depth knowledge of Agile processes and principles, including use of Agile tools (e.g., Confluence, JIRA).

Ability to pivot between leading and executing, as needed. Familiarity with driving backlog hygiene.
Preferred qualifications, capabilities, and skills
Experience working with globally distributed scrum teams will be useful. * Ability to pivot between product and project management as needed

• Knowledge of Banking flows, and AML KYC regulations is highly recommended.
• Prior technology background and experience managing tech transformation initiatives is highly recommended.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Skills Required