Job Description

JOB DESCRIPTION The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Create and maintain business requirements document including business workflow and data flow diagram which can be understandable by business and technical team Monitor that all requirements and developments will comply with applicable standard, BOT regulations and audit requirements by coordinating with related parties both internal and external units Provide the end to end solution analysis by identifying business need, business constraints, business impacts and new opportunities which may have in the future Present requirements and solution to stakeholders for approval process or program design and development Qualification Bachelor or Master\'s degree in Business Administration, Computer Science, MIS or related field At least 3 years of experience in role of Business/System Analyst or Business Process Improvement (Experience in Banking or Financial industry is preferred) Experience in developing business process maps and formal requirements documentation such as business requirements document (BRD) Strong problem solving and analytical skills combined with an ability to communicate with more technical IT teams or related parties Proficiency in the use MS Office (Word, Excel, PowerPoint, Visio) ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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