Job Description

Job Summary
Domain ITES BPO KPO
Designation Senior Process Executive Voice
Educational Background Minimum qualification is any graduate
Experience 1 to 2 years in an International Calling role in Technical Support Customer service operations
Shifts Rotational Flexibility to work across shifts
Responsibilities
Excellent communication skills written and verbal
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct concise and accurate written response
Work successfully in a team environment as well as independently
Ability to use a desktop computer system
Familiarity with Windows Microsoft Office and Browsing Internet resources
Excellent typing skills
Excellent customer service skills including maintaining focus on the customer issue in a fast paced environment
Demonstrates ownership to resolve challenging customer issues escalating when necessary
Flexible with the working schedule may be expected to work weekends holidays and events
Ability to work overtime as required by business
Ability to approach problems logically and rationally
Action oriented and self disciplined
Organized and detail oriented