Job Description

Team Lead - O2C Qualification : Bachelor/Post Graduate degree in Commerce (exclusion : BE/BTech/MCA/Arts and Science Graduates) Responsibility : Business/ Customer : u2022 Articulate/ communicate in a manner which is understood by clients / end-users u2022 Connect with the customer & provide highest level of satisfaction to the customer. Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation to ensure SLAs are met as agreed for customer satisfaction. Project / Process : u2022 Ensure process guidelines are followed and met as documented u2022 Achieve process SLAs / metrics u2013 productivity and quality targets within the established timelines. u2022 Raise process related issues on time with process lead and team lead. u2022 Resolve process related queries and expedite on data requests. u2022 Adhere to shift handover process. u2022 Implement small process improvement projects. u2022 Record data relating to production statistics, enduser related notes, etc as appropriate. u2022 Contribute towards creation of knowledge updates & stay updated with process knowledge / changes. u2022 Ensure updation of SOP. u2022 Provide updates and submit reports related to own area of work. u2022 Perform root cause analysis on the errors made by the team members. u2022 Participate on the review calls with the Process owners while playing the role of individual contributor. u2022 Partcipate as potential seed resources for staffing new engagements. u2022 In the absence of the PL and TL, perform the following tasks when assigned : i Handle escalation calls. ii Manage service levels on a daytoday basis. iii Manage break schedule on a day to day basis. iv Communicate and manage transport delays. (A) Invoicing. u2022 Raise invoices as per SOP and submit the same to client/customers. u2022 Raise Credit notes / Interest invoice as per SOP and submit the same to customers. u2022 Consolidate aging of receivables. u2022 Release dunning letters manually/automatically. u2022 Follow up with customers on outstanding invoices. (B) Cash Applications. u2022 Download bank statements from the respective bank website. u2022 Extract remittance details from the statement. u2022 Apply the cash against specific invoice of customer account. u2022 Appropriate accounting of unapplied cash. u2022 Post revenues by verifying and entering transaction from lockbox reports. u2022 Process adjustments like write off, charge back etc. u2022 Support month end accruals. (C) Reconciliations. Perform reconciliations between Statements from customers and AR Subledger. and between GL and AR Subledger. Identify aged unresolved items to be written off. Support computation of Reserve for Bad Debts. (D) Collection. u2022 Send Demand letters for unpaid items. u2022 Follow up with customers for payments. People/Team Management : u2022 Act as a buddy for New Hires u2022 Conduct peer reviews. u2022 Conduct refresher training. u2022 Complete mandatory training for self as identified. u2022 Contribute to and participate proactively in knowledge sharing sessions. u2022 Align individual goals with team objectives (work cohesively with the team). u2022 Collate team performance data for reporting purposes as and when requested by Process and Team Lead. u2022 Record attendance and time sheet related data. Must Have Skills Speaking English Engineering & Design Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Apr 05 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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