Job Description

Team Lead - O2C

Qualification:

Bachelor/Post Graduate degree in Commerce (exclusion: BE/BTech/MCA/Arts and Science Graduates)

Responsibility:

Business/ Customer: \xe2\x80\xa2 Articulate/ communicate in a manner which is understood by clients / end-users

• \xe2\x80\xa2 Connect with the customer & provide highest level of satisfaction to the customer.

• Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation to ensure SLAs are met as agreed for customer satisfaction.

Project / Process: \xe2\x80\xa2 Ensure process guidelines are followed and met as documented

• \xe2\x80\xa2 Achieve process SLAs / metrics \xe2\x80\x93 productivity and quality targets within the established timelines.

• \xe2\x80\xa2 Raise process related issues on time with process lead and team lead.

• \xe2\x80\xa2 Resolve process related queries and expedite on data requests.

• \xe2\x80\xa2 Adhere to shift handover process.

• \xe2\x80\xa2 Implement small process improvement projects.

• \xe2\x80\xa2 Record data relating to production statistics, enduser related notes, etc as appropriate.

• \xe2\x80\xa2 Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.

• \xe2\x80\xa2 Ensure updation of SOP.

• \xe2\x80\xa2 Provide updates and submit reports related to own area of work.

• \xe2\x80\xa2 Perform root cause analysis on the errors made by the team members.

• \xe2\x80\xa2 Participate on the review calls with the Process owners while playing the role of individual contributor.

• \xe2\x80\xa2 Partcipate as potential seed resources for staffing new engagements.

• In the absence of the PL and TL, perform the following tasks when assigned:
• i Handle escalation calls.

• ii Manage service levels on a daytoday basis.

• iii Manage break schedule on a day to day basis.

• iv Communicate and manage transport delays.

• (A) Invoicing.

• \xe2\x80\xa2 Raise invoices as per SOP and submit the same to client/customers.

• \xe2\x80\xa2 Raise Credit notes / Interest invoice as per SOP and submit the same to customers.

• \xe2\x80\xa2 Consolidate aging of receivables.

• \xe2\x80\xa2 Release dunning letters manually/automatically.

• \xe2\x80\xa2 Follow up with customers on outstanding invoices.

• (B) Cash Applications.

• \xe2\x80\xa2 Download bank statements from the respective bank website.

• \xe2\x80\xa2 Extract remittance details from the statement.

• \xe2\x80\xa2 Apply the cash against specific invoice of customer account.

• \xe2\x80\xa2 Appropriate accounting of unapplied cash.

• \xe2\x80\xa2 Post revenues by verifying and entering transaction from lockbox reports.

• \xe2\x80\xa2 Process adjustments like write off, charge back etc.

• \xe2\x80\xa2 Support month end accruals.

• (C) Reconciliations.

• Perform reconciliations between Statements from customers and AR Subledger.

• and between GL and AR Subledger.

• Identify aged unresolved items to be written off.

• Support computation of Reserve for Bad Debts.

• (D) Collection.

• \xe2\x80\xa2 Send Demand letters for unpaid items.

• \xe2\x80\xa2 Follow up with customers for payments.

People/Team Management: \xe2\x80\xa2 Act as a buddy for New Hires

• \xe2\x80\xa2 Conduct peer reviews.

• \xe2\x80\xa2 Conduct refresher training.

• \xe2\x80\xa2 Complete mandatory training for self as identified.

• \xe2\x80\xa2 Contribute to and participate proactively in knowledge sharing sessions.

• \xe2\x80\xa2 Align individual goals with team objectives (work cohesively with the team).

• \xe2\x80\xa2 Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

• \xe2\x80\xa2 Record attendance and time sheet related data.

Must Have Skills

• Speaking English

• Customer Service

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 24 2024

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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