Job Description

Key Responsibilities:

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Deliver on day to day process targets in meeting Customer SLAs Should be able to work as per the provided client shift timings Follow the governance mechanism established with the client Execute transactions as per prescribed guidelines and timelines Ability to multi task work in a fast paced changing environment and maintain a commitment to accuracy and timeliness Ability to follow policies procedures and written instructions as well as verbal instructions or directions from his her supervisor Ability to maintain confidentiality Bachelor s degree in commerce business administration or business management is preferred based on businesses aligned 1 2 years of full time work experience in BPO BPM industry and especially Finance Investment banking domain experience will be the added advantage

Technical Requirements:

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Proficiency in MS office application Willingness to work in business aligned shifts Open to accept changes in work methods or systems to improve performance beyond agreed standards

Additional Responsibilities:

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Candidate needs to have 15 years of full time education Proficient with basic computer knowledge Candidate should be flexible to work in 24 7 environments comfortable to work in night shifts Rotational Excellent verbal written communication interpretation and active listening skills Ability to quickly and efficiently assimilate process knowledge Effective probing analyzing skills and capable of doing a multi tasking of voice data entry Should be able to operate in work from office environment

Preferred Skills:

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India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking