Job Description

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Job Level 2A Location Bangalore Work from Client Location

Key Responsibilities:

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Process Expertise Collaboration Serve as the go to expert for the process offering insights and guidance on process optimization and improvements along the way Collaborate and follow up with cross functional teams to resolve partner queries within stipulated timelines focusing on customer satisfaction Critical Thinking Decision Making Use strong analytical and critical thinking skills to assess challenges and recommend effective solutions Make informed decisions that enhance operational efficiency and mitigate risks Client Interaction Maintain professional and effective communication with clients providing updates responding to queries and offering appropriate solutions Ensure customer satisfaction and build strong client relationships o Will be expected to host and drive meetings independently with the client and will be expected to maintain a high level of professionalism when representing Infosys on these face to face calls Email Writing Communication Demonstrate excellent written communication skills to prepare clear concise and professional email correspondence Effectively communicate process updates issue resolutions and recommendations Technical Knowledge Excel Proficiency Possess a basic understanding of computers and digital tools used in supply chain management Work efficiently with Excel to create reports analyze data and generate insights for better decision making Reporting Documentation Create maintain and update work related trackers and logs to ensure transparency and accountability across the team Provide detailed reports on process performance issues and improvement opportunities Time Management Adherence Manage time effectively to meet deadlines and ensure the timely completion of tasks Adhere to established timelines while managing multiple priorities in a fast paced environment Process Auditing Compliance Perform process level auditing tasks as required ensuring compliance with established standards and identifying areas for process improvement Training Support At a later phase Provide ongoing training to team members and support the implementation of new tools and practices Assist with onboarding new team members and help them integrate into the process smoothly

Technical Requirements:

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o Strong critical thinking and decision making capabilities o Excellent communication verbal and written and email writing skills o Strong client interaction and relationship building abilities o Strong Excel skills will be required to analyze manipulate and compile data in the resolution of queries and for general transaction work High attention to detail is a must o Technical knowledge related to digital supply chain systems and basic computer systems o Experience in process level auditing and compliance management o Exceptional time management skills with the ability to prioritize tasks effectively

Preferred Skills:

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S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION,S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM