Job Description

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Job Level 2A Location Bangalore Work from Client Location

Key Responsibilities:

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Order Processing Support Handle day to day order management activities with accuracy and timeliness Review and validate order details update systems and ensure all transactions are processed correctly Coordinate with cross functional teams to resolve order related issues Communication Client Handling Respond to customer or client queries through email or chat in a clear and professional manner Keep clients informed about order status delays or any required clarifications Maintain a polite customer focused approach in every interaction Reporting Documentation Update and maintain trackers logs and reports related to case management Ensure all records are complete accurate and up to date for internal reviews Collaboration Teamwork Work closely with other departments and support to ensure timely delivery and issue resolution Escalate challenges while being proactive to the SME or Team Lead with relevant details for quick resolution Quality Compliance Follow process guidelines SLAs and compliance standards Ensure accuracy in data entry and transaction handling Participate in process audits or reviews when required Continuous Learning Be open to learning new tools processes and systems used in digital supply chain management Take feedback positively and contribute to improving team performance

Technical Requirements:

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Experience 2 3 years of experience in order management supply chain or back office operations Graduates with strong communication and analytical skills are encouraged to apply Shift Requirements Must be flexible to work in various shifts including night shifts and be comfortable with a 100 work from office arrangement

Preferred Skills:

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S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION,S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM